End User Support Analyst

GlobalChannelManagementInc

Waltham, MA, United States contract

Posted: May 6, 2017

Quick Summary

End User Support Analyst with 2-3 years of experience in customer support, strong analytical skills, and excellent communication skills. The ideal candidate should have experience in a similar industry and be familiar with CRM software. The role requires a strong understanding of customer needs and a willingness to learn and adapt to new systems.

Job Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.

End User Support Analyst requirements:

5+ years of experience in Customer/User Experience research

Fluency with UX/CX conventions and standards

Usability testing experience a must

Data visualization experience a plus.

Experience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studies

End User Support Analyst responsibilities:

Prepare user research approach for customer trials

Create research tools, for example, surveys and test scripts necessary to conduct research

Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.

Compile and document findings of the research and identify patterns and trends

Present research findings in a clear, concise and compelling manner

Logistics coordination for customer trials research.

Pays $25/hr

$25/HR

6 months

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