End User Computing Specialist

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Eligibility · Microsoft Windows Certification. · Basic Working knowledge of Active Directory, Entra ID · Basic networking knowledge, DNS, DHCP, VPN · Capable to solve basic users level calls on Microsoft Windows, Office 365 related issues. · Troubleshoot wired and wireless network related issues. · Fluent in English (Speaking, Writing) · 2-year relevant working experience.

Job Responsibilities. · Attending end user level technical calls / following IT ticketing portal

· Installation of Windows OS,and preparing new desktops and laptops ready with standard applications.

· Knowledge of Microsoft Intune

· Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS

· Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers... etc.

· Software and Hardware Inventory/Asset management.

· Configuring MS O365 clients and troubleshoot relevant issues

. · Provide end user support, physical and remotely

· Ready to work in 24/7 shifts in hybrid environment

· Preparing daily reports

· Understand and follow SEZ rules and regulations

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.