Enablement Coordinator

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

The Data Labeling Enablement Manager owns the end-to-end enablement system for Human-in-the-Loop operations. This role designs, institutionalizes, and continuously improves training, feedback, certification, and performance alignment mechanisms across labeling teams. This is not an HR role and not a content-only training role. Success is defined by measurable improvements in quality, consistency, ramp speed, and operational performance across regions.

What You’ll Own & Drive

1) Training Architecture

• Design and maintain the full onboarding and training curriculum for labelers

• Create structured training tracks by domain (fraud, ML readiness, templates, etc.)

• Ensure training content evolves alongside ontology and ML changes

2) Certification Programs

• Build and manage certification frameworks for all labelers

• Define re-certification triggers and performance thresholds

• Standardize skill levels and qualification requirements

3) Feedback Systems

• Design structured QA-to-feedback loops tied directly to measurable outcomes

• Ensure feedback is timely, actionable, and behavior-changing

• Provide regional coordinators with clear visibility into performance drivers

4) Incentive & Bonus Schema

• Design the initial bonus and incentive structure for labelers

• Align incentives with quality, consistency, and efficiency goals

• Monitor and iterate incentive impact to prevent unintended behavior

5) Performance Visibility & Governance

• Define performance KPIs across training, certification, and QA

• Identify systemic performance gaps early

• Partner with Analytics to measure enablement effectiveness

6) Documentation & Resources

• Own and maintain operational playbooks for consistent execution across regions

• Create and maintain labeler resources (guidelines, references, and other enablement materials)

• Ensure documentation stays current as ontologies, tooling, and processes evolve

What Success Looks Like

• Faster onboarding and ramp time

• Reduced quality variance across regions

• Clear certification standards and skill progression paths

• Incentives aligned with desired behaviors

• Measurable improvement in labeling consistency and QA outcomes

• Coordinators operating with real-time clarity on team performance

Your Background

• Experience building structured training or QA programs in ops-heavy environments

• Strong systems thinker (not just facilitator or trainer)

• Comfortable designing frameworks from scratch

• Comfortable designing incentive structures and understanding behavioral impact

• Data-literate and comfortable working with metrics

• Clear communicator able to influence without formal authority

• Execution-oriented with strong documentation discipline

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.

• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.

• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.

• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.

• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

Aspects of our Culture:

• High performance

• Freedom & responsibility

• Context, not control

• Highly aligned, loosely coupled

• Continuous Feedback

• Promotions & Development

• Learn more about Life at Incode!

Benefits & Perks:

• Flexible Working Hours & Workplace

• Open Vacation Policy

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.