EN - Reservation Agent

AccorHotel

Ubud, Bali, Indonesia permanent

Posted: March 31, 2026

Job Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.

Nestled in the heart of Bali, the world's favorite island destination, Novotel Bali Ubud Resort offers an unparalleled experience combining the rich Balinese cultural and artistic heritage with the natural beauty and tranquility.

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

In 3-4 bullet points, showcase the benefits and perks of working at the property

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

Guest focused personality is essential

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

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