Employer Brand Manager

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Employee Communications team

We shape how it feels to work at Thumbtack. The Employee Communications team sits at the intersection of culture, communication, and brand. We translate Thumbtack’s mission and strategy into meaningful moments for employees and candidates alike. By bringing together internal communications and employer brand storytelling, we ensure our values are not just articulated, but experienced.

From leadership messaging to recruiting campaigns and key company moments, we create a cohesive narrative that resonates from a candidate’s first interaction through long-term employee engagement, reinforcing who we are and what we stand for at every step.

About the Role

As an Employer Brand Manager, you’ll partner closely with the Director of Employee Communications to shape and execute Thumbtack’s employer brand strategy across external campaigns and internal storytelling. You’ll lead mid-to-large scale initiatives from concept through launch, turning our mission, strategy, and culture into compelling narratives and experiences for candidates and employees. In close collaboration with Recruiting, Employee Experience, Brand, Communications, and external partners, you’ll ensure consistent messaging and seamless execution across channels. With a high degree of autonomy, you’ll use data and stakeholder insight to measure impact, refine programs, and strengthen Thumbtack’s position as a virtual-first employer of choice.

What you'll do

• Own the day-to-day execution and optimization of key employer brand channels, including LinkedIn and Glassdoor, using a data-driven approach to manage a recruitment marketing content calendar that brings Thumbtack’s mission, culture, and business priorities to life while driving measurable growth in engagement, reach, and brand perception.

• Design and scale an employee advocacy program that empowers employees to authentically share Thumbtack’s story—providing toolkits, content, training, and measurement frameworks to amplify reach, deepen credibility, and strengthen talent attraction.

• Develop data-informed campaigns and storytelling initiatives that increase brand awareness, strengthen talent attraction, and improve key recruiting metrics.

• Partner with Recruiting to enable stronger candidate experiences through compelling pitch materials, messaging frameworks, job description templates, candidate communications, and advocacy-driven touchpoints throughout the hiring journey.

• Lead award submissions and third-party recognition programs to grow Thumbtack’s “best place to work” reputation and industry visibility.

• Collaborate cross-functionally with Brand, Communications, Employee Experience, and external partners to ensure cohesive messaging, clear governance, and seamless execution across initiatives—including employee advocacy enablement.

• Track performance across channels and advocacy programs, analyze results, and translate insights into recommendations that continuously optimize employer brand investments and impact.

In order to be successful, you must bring

• The ability to translate Thumbtack’s business strategy, talent priorities, and culture into compelling employer brand narratives that resonate across channels and stakeholders.

• Strong ownership of end-to-end programs, managing multiple mid-to-large scale initiatives simultaneously while maintaining quality, timelines, and proactive stakeholder alignment across cross-functional partners.

• A strategic and data-informed mindset, using performance metrics and market insights to refine messaging, optimize channel execution, and improve talent outcomes.

• Persuasive communication skills that distill complex ideas into clear, audience-specific content and effectively influence cross-functional partners and senior stakeholders.

• Confidence in navigating ambiguity and shifting priorities, proactively identifying solutions, aligning stakeholders, and driving momentum without waiting for direction.

• The ability to build and sustain trusted partnerships across Recruiting, Brand, Communications, Employee Experience, and external agencies to ensure cohesive messaging and seamless execution.

• A balance of creativity and operational rigor, ensuring campaigns and storytelling are both inspiring, measurable, and aligned to business priorities.

Expected salary ranges

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $74,000 - $95,700.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.