Employee Service Center Generalist

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

We are seeking an enthusiastic and service-minded Employee Service Center Generalist to deliver outstanding support to employees while enhancing the overall workplace experience. This role serves as the first point of contact at our new Employee Service Center, a one-stop shop for employee questions, queries, and challenges, combining in-person hospitality with digital case management and document support.

To excel in this role, you will demonstrate exceptional communication, empathy, and problem-solving skills, along with a proactive, organized, and collaborative approach. Your contributions will ensure every employee interaction is positive, efficient, and memorable, helping to create a welcoming and supportive environment in our new office.

In this Role, You’ll Get To:

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Be the welcoming face of Agoda: Greet employees and guests at the Employee Service Center, creating a warm and professional first impression.

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Support employee queries: Respond to a wide range of questions related to HR, benefits, onboarding, workplace policies, and general office matters—both in-person and via digital channels (Zendesk, email, phone).

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Triage and escalate: Identify when to resolve issues directly and when to connect employees with the right specialist or team for more complex or high-priority matters within a proper timeframe.

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Document support: Prepare, process, and distribute employment letters, essential forms, onboarding forms, payroll and benefits paperwork, and other HR-related documents as needed.

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Provide adhoc support and manage general service operations, including preparing and distributing business cards, handling item and visitor badge requests, and supporting other Workplace operations as needed.

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Maintain service standards: Ensure the Employee Service Center is tidy, well-organized, and operates smoothly, reflecting Agoda’s high standards of hospitality and efficiency.

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Lead projects and initiatives that contribute to the improvement and continuity of the Employee Service Center.

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Collaborate as a team: Work closely with other Workplace Experience and People Operations team members, participating in front-line rotation and supporting cross-functional projects.

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Champion a positive workplace: Contribute to a culture of empathy, proactive problem-solving, and taking ownership for continuous improvement in employee experience.

Work Arrangement:

This position is based in our Bangkok office and requires you to work on-site five days a week (Monday to Friday) during regular business hours.

What You’ll Need to Succeed:

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Bachelor’s degree in any field

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2+ years in a customer service role

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Fluency in English and Thai (verbal and written).

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Excellent communication, time management and interpersonal skills—friendly, approachable, and able to build rapport with people from diverse backgrounds.

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Strong customer service mindset with a passion for helping others and creating positive experiences.

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Demonstrate a willingness to learn new skills, embrace new concepts or support system to improve work processes

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Proactive and empathetic approach to problem-solving; able to anticipate needs and resolve issues efficiently.

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Organizational and multitasking skills—able to manage multiple requests and prioritize effectively.

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Professional appearance and manner; punctual and reliable.

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Team player who thrives in a collaborative, fast-paced environment.

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Comfort with digital tools (e.g., Zendesk, Workday, Microsoft Office).

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Ability to work standard office hours in our Bangkok office.

It’s Great if You Have:

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Experience in a customer service, front office, HR support, or similar role.

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Familiarity with HRIS, ticketing, or case management systems.

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Experience working in a multicultural environment.

Join us in shaping an outstanding employee experience at Agoda!

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.