Employee Relations Advisor

We have a fantastic opportunity for an Employee Relations Advisor to join our existing ER team. 

Acting as the first point of contact and taking the lead in supporting a broad range of ER-related issues you will report directly to our Employee Relations Manager. You will also provide a responsive and compliant ER advisory service, in line with Company policies and legislation to our fast paced operational management teams throughout the UK.  

This a hybrid role where you will be expected to regularly attend our Shrewsbury office 3 days a week to collaborate with colleagues.

Benefits for the role include

30k-33k base salary

33 days holiday

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.

Company sick pay covering full salary for 20 days after 2 years’ service.

24/7 online/telephone GP Consultation and access to prescriptions.

2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

Hospital cash plan benefits with sickness protection scheme.

Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

Access to mental health consultations.

Access to physiotherapy consultations.

Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

Financial guidance re retirement planning, tax savings and state benefits.

Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.

Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

Refer a Friend recruitment incentive scheme with financial rewards.

The EMED foundation, to provide support to colleagues and our local communities.

Pension Scheme.

Blue Light Card.

Uniform provided.

EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

Case Management: Handle a high volume of ER cases such as disciplinary grievances, absence management, probation, AWOL, flexible working, and TUPE.  Lead on weekly operational case management meetings.

Manager Support: Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies. Leading on case work where managers need more development.

Policy Guidance: Ensure all advice aligns with current legislation and internal policies.

Documentation: Maintain accurate records of ER cases and resolutions using internal systems.

Training & Development: Upskill managers on handling ER matters effectively and legally.

Stakeholder Engagement: Liaise with trade unions or employee representatives when necessary.

Reporting: Track ER KPIs and contribute to service improvement strategies.

Do you have what it takes?

Essential
• Able to provide remote ER and face to face support for a multi-site operation. 
• Experience of providing HR advice in line with relevant policies and legislation. 
• Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines. 
• Excellent verbal and written communication skills. The ability to write clear, understandable and concise correspondence with excellent attention to detail and telephone manner. 
• Ability to meet deadlines under pressure. 
• Understanding of customer requirements and the ability to confidently recommend solutions to problems/issues with a commercial approach where required.  
• Pro-active and practical approach to problem solving. 
• Good working knowledge of current employment legislation and its application in the workplace. 
• Proficient user of Microsoft Office programmes.

Desirable

Experience of working within a Shared Service environment or busy HR Department. 

Understanding of HR systems/technology / HR software / CRM. 

Knowledge of working within Health Care or similar. 

Knowledge and qualifications

Currently studying or have completed CIPD level 3 as a minimum and keen to progress.

A minimum of 3 years HR experience with a good understanding and confidence when providing practical and commercial HR advice.

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.