Employee Experience Manager

Management Level

Manager

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In technology leadership and strategy at PwC, you will focus on leading large technology teams and partnering with technology and business leaders across the enterprise for common goals, mutual responsibility, and accountability. You will own multiple aspects of the technology delivery cycle, lead executive stakeholder management, have large teams and a substantial fiduciary responsibility. Additionally, you will set and execute the domain strategy aligned with business goals, prioritisation, and demand.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.

• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

• Develop skills outside your comfort zone, and encourage others to do the same.

• Effectively mentor others.

• Use the review of work as an opportunity to deepen the expertise of team members.

• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

A career in Africa Technology, within PwC Africa, offers the opportunity to operate at the heart of a unified, region-wide technology function by shaping culture, enabling people, and strengthening leadership across Africa. This role supports the Africa Chief Information & Digital Officer (CIDO) and Africa Technology Senior Leadership by providing insight into our people ecosystem, enabling effective people decisions, and driving a clear and consistent One Africa Technology narrative.

In joining Africa Technology, you will play a pivotal role in helping our people understand who we are, how we work together, and how each pillar fits into a single Africa Technology ecosystem. You will help leaders create clarity for their teams, build trust across domains, and ensure our culture, ways of working, and people practices support a future-fit technology organisation.

Our team operates as a single, connected ecosystem spanning Technology & Support, Digital & Change, Data & AI, Products & Engineering, Enterprise Architecture & Tech Risk, and the Office of the CIO. This role helps make that ecosystem tangible for our people. Through storytelling, structure, governance, and consistent leadership behaviours, all while ensuring compliance, capability building, and ethical standards are embedded into how we operate every day.

Job Description:

To remain fit for the future in a constantly changing world, PwC Africa Technology requires people-centred, values-driven leaders who can connect strategy to culture and intent to behaviour. This role aligns to the PwC Professional framework and is central to enabling Africa Technology leadership to lead their people effectively, consistently, and responsibly across the region.

As a Manager, you will operate as a trusted advisor to Africa Technology leadership, supporting Senior Leadership in shaping the people narrative, strengthening leadership capability, and ensuring our workforce is understood, developed, and governed appropriately. Responsibilities include, but are not limited to:

• Building deep understanding of the Africa Technology workforce, including roles, skillsets, capacity, development needs, and succession risks.

• Supporting leaders to make informed people decisions aligned to strategy, culture, and long-term sustainability.

• Enabling a clear, collaborative, and inclusive culture that reinforces One Africa Technology and reduces silos.

• Acting as a champion for change, future-fit ways of working, and continuous improvement.

• Removing obstacles that prevent effective collaboration and delivery across Africa Technology.

• Coaching and supporting leaders and managers, enabling ownership, accountability, and continuous development.

• Translating complex organisational messages into clear, human-centred communications that resonate with staff.

• Embedding accountability for learning, ethics, compliance, and governance across Africa Technology.

Roles and Responsibilities:

People Strategy, Culture & One Africa Enablement

• Partner with Africa Technology Senior Leadership to shape and drive the One Africa Technology people and culture narrative, ensuring consistency across pillars and geographies.

• Help staff understand the Africa Technology ecosystem, operating model, and how different domains work together to deliver value.

• Translate Africa Technology strategy into meaningful people priorities, behaviours, and leadership expectations.

• Design and support culture-building initiatives that reinforce collaboration, trust, accountability, and inclusion.

• Support talent attraction, onboarding, succession planning, and leadership development initiatives in partnership with People & Finance teams.

• Champion continuous learning, digital upskilling, and capability building aligned to Africa Technology and Digital Upskilling programmes.

• Workforce Insight, Capability & Development

• Maintain a holistic view of the Africa Technology workforce, including headcount, skills, critical roles, development needs, and succession planning.

• Provide leaders with insight and analysis to support workforce planning, role clarity, capability uplift, and talent decisions.

• Support leadership growth by enabling managers to coach, develop, and performance-manage their people effectively.

• Champion learning, digital upskilling, and career pathways aligned to Africa

• Technology’s future skills agenda.

Leadership Enablement & Change Leadership

• Act as a trusted sounding board to Africa Technology leaders, supporting them through change, growth, and organisational complexity.

• Enable leaders to role-model desired behaviours and lead with empathy, clarity, and consistency.

• Support the adoption of new ways of working, organisational changes, and regional or global initiatives with a strong people lens.

Governance, Compliance & Ways of Working

• Ensure Africa Technology meets firm requirements relating to learning & development, mandatory training, timesheets, ethics, independence, and compliance.

• Monitor and support adherence to governance frameworks, policies, and operational standards across Africa Technology.

• Work with People, Risk, and Finance teams to identify gaps, risks, and improvement opportunities related to people governance.

• Reinforce a culture of ownership, accountability, and ethical behaviour across all levels of Africa Technology.

• Stakeholder Engagement & Communication

• Act as a key connector between Africa Technology Senior Leadership, leadership teams, and the broader workforce.

• Prepare people-focused leadership updates, communications, and narratives that support transparency and engagement.

• Design and facilitate leadership forums, town halls, and engagement sessions that strengthen connection and alignment.

Where This Role Adds the Most Value:

This role is critical in helping Africa Technology:

• Build a shared identity and culture that brings Africa Technology ethos to life.

• Enable leaders to understand, grow, and support their people more effectively.

• Ensure governance, compliance, and learning obligations are met without losing sight of purpose and engagement.

• Create a future-fit technology organisation where people feel connected, developed, and empowered to perform.

Required skills and Experience:

• 5+ years or similar experience

• Diploma (NQF 7) or Degree in relevant field

• Strong analytical and problem-solving abilities.

• Exceptional communication, presentation, and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced environment.

• High emotional intelligence, discretion, and professionalism.

• Proven ability to influence and collaborate across all levels.

This role is ideally suited to a leader who is passionate about people, culture, and change. They thrive on enabling leaders and teams to succeed within a complex, regional technology ecosystem.

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date

April 30, 2026