Employee Experience Coordinator

About ShyftLabs
At ShyftLabs, we live and breathe data. Since 2020, we’ve been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We’re growing fast and we’re looking for passionate problem-solvers who are ready to turn big ideas into real outcomes.

Position Overview:
We are hiring an Employee Experience Coordinator who can serve as the go-to point of contact for all employees under our Global Capability Center (GCC). This person must be proactive, well-organized, and a very strong communicator in order to build strong relationships with employees and handle all day-to-day inquiries across the team. This role will work closely with ShyftLabs HR & Operations leadership to improve employee engagement, retention, and satisfaction.

Job Responsibilities::
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Employee Communication & Support
• Act as the primary HR contact for all Global Capability Center (GCC) employees.
• Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes.
• Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction.
Regular Check-Ins & Engagement
• Conduct consistent check-ins to understand employee well-being, workload, and challenges.
• Document conversations, track trends, and escalate issues when needed.
HR Request & Case Management
• Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes).
• Ensure all issues are triaged through ShyftLabs; not directly through client managers.
• Coordinate with HR & Operations leadership for escalations.
Onboarding & Offboarding
• Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling.
• Support smooth offboarding including notices, IT access removal, documentation, and exit feedback.
Policy Communication & Compliance
• Clearly communicate policy updates to GCC employees.
• Ensure adherence to attendance, leave, hybrid work, and performance expectations.
Engagement Activities & Pulse Surveys
• Run periodic pulse surveys to monitor engagement.
• Support small-scale cultural or recognition initiatives to increase connection and retention.
• Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual.
HR Operations & Record-Keeping
• Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals).
• Log employee conversations and maintain accurate documentation for audit purposes.

Basic Qualifications::
• 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role.
• Excellent verbal and written communication skills: clear, professional, empathetic, and responsive.
• Highly organized and able to manage communication with 200+ employees.
• Comfortable working autonomously with minimal supervision.
• Strong attention to detail, ability to prioritize, and comfort handling sensitive information.
• Strong understanding of HR processes within an Indian employment context is a plus.
• Previous experience working with a Global Capability Center (GCC) or consulting firm is highly preferred.

We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

This role is located on-site in our rapidly-growing Noida location.