Employee Benefits Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their Fairview Insurance team in Verona, NJ.

Job Summary:

The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting (the Team) with the retention/growth efforts associated with of multiple assigned client accounts (Book of Business). 

This is a hybrid role, requiring three full days in the office or attending client meetings.

Key Responsibilities:

• Manage the client life-cycle deliverables with oversight from the Account Executive team and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate). 

• With guidance and supervision, work on client related deliverables of increasing complexity. 

• Maintain up-to-date client files/internal systems in accordance with standard protocols. 

• Compliance with processes and operating standards.

Essential Functions:

• As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables.

• Support the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap).

• Define and execute an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap), including attending client meetings and events (i.e. heath fairs)

• Prepare the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle  

• Effectively communicate and present findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)

• Prepare standard and ad-hoc reports and other client related projects (as needed)

• Develop, cultivate and maintain strong client/vendor relationships 

• At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).   

• Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary. 

• Maintain internal systems (i.e., OneEpic and Salesforce) and client files in accordance with data standards and filing requirements. 

Competencies & Qualifications:

• Strong attention to detail, well organized and responsive

• Working knowledge of all aspects of: 

• Insurance and healthcare related products 

• Regulatory and compliance related matters (including healthcare reform) 

• Ability to model financial implications from benefit programs 

• Ability to identify problems and create effective solutions 

• Proficient in Microsoft Excel, PowerPoint, Word, OneEpic and Salesforce

• Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary,  

• Ability to establish relationships with internal and external stakeholders

• Strong oral and written communication skills

• Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines

• Basic understanding of strategy and long-term planning

Education & Experience:

• Bachelor’s Degree preferred

• 3+ years of prior practical account management experience with a health and welfare carrier or broker is required

• State Specific Resident Life & Health License is required

This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Pay Transparency Range
$75,000—$100,000 USD

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!