Emergency Recovery Coordinator (ERC) - Denver, CO

Title: Emergency Recovery Coordinator (ERC)

Location: Denver, CO

About Us

Want to be a difference maker? We provide homeowners with peace of mind so they can focus on what matters most! Come work as an Emergency Recovery Coordinator (ERC) with Paul Davis Restoration and you too can become a difference-maker. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships and a passion for growth and success. Paul Davis Restoration takes pride in looking for professional, hardworking, and reliable individuals to be part of our difference maker team!

Job Duties

ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the general manager.

Emergency Recovery Coordinators must possess strong interpersonal skills, build a strong rapport with the customer, and be comfortable entering highly charged and stressful situations. There must be a proven ability to close sales and provide quality customer service. The ERC’s represent the franchise and the Paul Davis brand and give it a face. ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC’s must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.

Responsibilities

Be familiar with assigned territory

Responsible for educating the consumer on products or services and effectively articulate the use and need

Monitor, interpret and respond to lead sources

Respond to all generated leads and provide feedback to the GM

Provide emergency recovery care kits and services to the impacted property owner

Communicate services to affected property owner(s)

Establish and maintain positive relationships in the local community

Volunteer non-operational time to related community events

On-call availability 24/7 to include weekends and holidays as scheduled

Sell restoration industry products and services

Market the Emergency Recovery Program

Achieve and remain current in required certifications

Support franchisee and franchisor organizational mission, vision and value statement

Education and Experience 

2+ years relevant marketing or sales experience.

Franchise, restoration, construction/home improvement, and/or insurance industry experience ideal

4-6 years’ experience in restoration ERC, military, fire services, EMS, medical, construction, insurance

Ability to pass a criminal background check and drug screen

Benefits

120 hours paid time off

7 company paid holidays

401(k) with company match

Medical, dental, vision, life, supplemental, and disability insurance offered

Vehicle stipend