EMEA Renewals Manager

Due to our continued growth in EMEA, we are looking for our first EMEA Renewals Manager. You will be part of the global Renewals team, reporting into our Global Head of Renewals.

Role Responsibilities:

• Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal transaction itself; with a focus on our SMB-Mid Market customers

• Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.

• Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams.

• Work cross-functionally with Sales, Customer Success, Legal, Product and Finance teams to ensure seamless renewals and identify opportunities for product enhancement based on customer feedback.

• Identify, escalate and forecast at-risk opportunities to minimize customer churn.

• Identify and create cross sell opportunities to maximize revenue growth.

• Identify and close multi-year renewals to mitigate the revenue risk and fluctuation

• Help develop and optimize our renewals program, from playbooks to processes.

• Help us innovate and refine our customer renewal experience, contributing ideas and solutions that make our processes even more effective.

• Utilize leading tools such as Salesforce, Gong, Gainsight, and other CRM platforms to drive efficient renewals and track your performance.

You have

• 3+ years in Renewals Management / Customer Success / Account Management, preferably with SaaS B2B closing experience.

• Strong background in managing a two-tiered Distributor/reseller model within the renewals sales cycle. Ability to manage and leverage the relationships built across the reseller and distributor account teams

• Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales, including over attainment against quota

• Experience engaging with Procurement & Legal teams and navigating the quote-to-close process.

• Excelled at developing relationships with and becoming a trusted resource for customers.

• Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.

• Proficiency with Salesforce or other CRM systems to manage and report on renewals performance effectively.

• Ability to analyze data and customer insights to make informed decisions about renewal trends strategies.

• Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.

We have a hybrid office policy and we request that colleagues come to our office 3 days per week. We are currently based on the Stadhouderskade WeWork and will be moving to the Herengracht in April 2026.