EMEA Markets Business Conduct Risk Analyst - Italian Speaker

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The ICS Risk and Control Operations Team is responsible for enabling growth through implementation of an effective framework that drives efficiency, accountability, and a strong control environment. Through a collaborative partnership with Global Risk & Compliance, Product Management, Marketing, Global Banking, and Technologies, the Risk and Control team drives a robust first line of defence for ICS and advises our partners on how to effectively balance business growth objectives with appropriate controls. This framework consists of several core components, grouped into pillars, including governance, risk assessment, business, and environment internal control factors, and reporting and monitoring.

How will you make an impact in this role?

Purpose of the Role:

The ICS Business Conduct Team’s purpose is to empower sustainable growth by embedding ethics, risk insights, and resilient controls into every decision — so customers, colleagues, and shareholders trust we do business the right way.

This role will primarily focus on serving as the key point of contact for the implementation and maintenance of ICS Business Conduct programmes in Germany and potentially other EMEA markets. This role will develop to remain relevant as business priorities evolve and change.

Responsibilities:

Provide a single point of contact for the relevant EMEA markets sales organization, working closely with them to facilitate the roll- out of the Business Conduct program, new policies, procedures, training and Monitoring capabilities as the maturity of the Business conduct program grows.

Collaborate closely with the Innovation & Design and Integrity Business Conduct teams to ensure that the local market meets the program standards within the boundaries of market regulatory obligations and that all exceptions are documented and approved.

Ensuring robust and fully approved operating procedures are documented, inclusive of process risk controls and dispute / escalation protocols, to ensure a consistent approach and to ensure effective customer remediation protocols are in place.

Provide support for EMEA business conduct risk activities including (but not limited to) Audit Findings, Operational Risk events, Independent compliance testing (ICT), monitoring related activities, Quality assurance, data collection and analysis.

Ongoing Plan management & providing direct line to SLT and Risk and Control LT regarding health of the program and status of the markets.

Support to Business conduct manager to ensure full visibility to ICS Risk & Control management team and local leadership in operational risk forums regarding the health of the conduct program locally.

Providing advice to the sales organization on Business conduct topics to ensure any business initiative meets market regulatory obligations and requirements.

Build a Robust collaboration with business leaders and key stakeholders (business leaders, MCO, GCO, Colleague Labor Relations, Employment General Counsel Operations…) to increase business conduct risk awareness, creating a training plan to the Customer Facing population.

Work directly with business and 2nd line teams to analyze and act on output of monitoring / testing, seeking opportunities for process improvement.

Minimum Qualifications

Understanding of and experience in Risk, Compliance, Internal Audit, Operational Risk, or a related discipline.

Knowledge and experience in Business conduct program or RBST monitoring would be a distinct advantage.

Proven stakeholder management skills, ability to develop credible relationships, building trust and credibility with key ICS business partners and stakeholders across Compliance, Legal and Colleague relations teams and strategic counterparts in other business units.

Excellent Project management capabilities and experience in PMO, change management role.

Organizational skills with experience managing multiple projects simultaneously.

Strong attention to detail and excellent written communication skills

Deep understanding of ICS Products and selling Channels and/or experience working with audit, compliance, operational risk and/or control functions.

Ability to adapt to changing program requirements as it evolves in response to Audit & compliance testing, market nuances and central direction from the US Business conduct program owners.

Strong presentation skills, particularly in the development of story-telling training materials.

Must be fluent in English and Italian.
Additional European languages will be a bonus.

A growth mindset and a positive attitude are key to join our dynamic team!

A strong work ethic with an intense will-to-win and Ability to work autonomously and thrive in a fast paced and fluid business environment.

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.