Email Support Representative

SuperStaff

Makati City, Metro Manila, Philippines permanent

Posted: April 28, 2026

Quick Summary

We are seeking a highly skilled Email Support Representative to join our team in Makati City, Metro Manila, Philippines. The ideal candidate will be responsible for providing excellent customer service, upselling products and building relationships with customers. The successful candidate will have excellent communication skills, a passion for learning, and a strong work ethic.

Required Skills

Job Description

Duties and Responsibilities:

• Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Requirements:
Education and Experience:

• At Least 2 years of customer service experience preferred but not required
• Experience in email support role is an advantage
• High School Diploma or equivalent

Required Knowledge, Skills and Abilities:

• Able to respond to customer in a timely and accurate way via email or chat
• With Good Communication skills
• Basic computer and typing skills
• Consistent attention to detail and quality
• Customer focus and adaptability to different personality types
• Strong time management skills
• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
• Jeep Enthusiast/Automotive Experience a plus

Benefits:
• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• Night Shift
• Onsite
• Php 20,000 - 24,500 all in

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?