Eligibility Specialist

Make a difference every day by joining CCRES as an Eligibility Specialist!

SUMMARY:

The Eligibility Specialist will work on assignment for the Early Learning Resource Center (ELRC) program of the Chester County Intermediate Unit (CCIU). The Eligibility Specialist will be responsible for providing a variety of services that include but are not limited to: telephone eligibility screenings, providing resources about quality early care and education, determining initial and ongoing eligibility, maintaining a caseload of approximately 250-275, utilizing prescribed state software systems for caseload management and document storage, performing routine community outreach and supporting the childcare provider community.

• Location: CCIU, 405 Boot Road, Downingtown, PA
• Schedule: 8:30am - 4:30pm or 9:00am - 5:00pm (7.5 paid hours per day)
• Full-time 12 month position, generous PTO accrual
• Compensation: $29 per hour or $30 per hour for bilingual English / Spanish language skills

PRIMARY RESPONSIBILITIES:

• Assess the needs of low- income working families as well as families who are receiving cash and food stamp benefits from the County Assistance Office (CAO) towards independence from TANF and SNAP benefits
• Assist clients with identifying and accessing quality early care and education programs
• Providing resource and referral services to support the needs of children and families, regardless of subsidy eligibility status
• Provide resources and subsidy assistance to eligible families within Office of Child Development and Early learning (OCDEL) policies and regulations (PA Code 3041- Subsidized Childcare).
• Utilize state prescribed software in order to create, assess, and maintain client files and records for the Early Learning Resource Center (ELRC) and Office of Child Development and Early Learning (OCDEL)
• Responsible to maintain assigned caseload and to determine what child care services would be beneficial for the family
• Assist with client appeals including pre-hearing conference, consultation and appeal resolution prior to: or in lieu of, a hearing with Bureau of Hearings and Appeals (BHA)
• Complete forms and gather documentation in order to refer cases of suspected fraud, waste and abuse to the Office of the State Inspector General (OSIG).
• Participate in OCDEL facilitated trainings as required.
• Good customer service skills and telephone etiquette is essential
• Attend meetings and supervision as required
• Other duties as required

Requirements:
EDUCATION / EXPERIENCE:

• Minimum High School Diploma
• 2 years post secondary education or higher - preferred
• Experience with Data Systems, Word and EXCEL
• Knowledge of and or experience in the Department of Welfare or child care programming - preferred

CREDENTIALS:
(Clearances current within 12 months)

• PA Criminal Clearance
• PA Child Abuse Clearance
• PDE FBI Clearance
• TB screening - current within 3 months

• Education Documentation - Official Transcripts

* Employer paid clearances & TB screening!

Benefits:
• Employees scheduled for 30+ hours per week are eligible for medical benefits
• Employer paid base medical plan!

• Employees scheduled for 20+ hours per week are eligible for dental, vision, and other supplemental benefits: Life insurance, short-term disability, accidental, critical illness, hospital indemnity, Norton Life Lock identity protection
• 403 (b) Retirement Savings Plan - up to 3% employer match
• Employer paid Employee Assistance Program (EAP)
• Tuition discounts through educational partnerships
• Milestone service awards

ABOUT CCRES

CCRES is a 501(c)(3) non-profit industry leader providing educational and behavioral health HR and staffing services within Southeastern PA. We work in partnership with the Chester County Intermediate Unit to provide the highest quality educational & behavioral health services to individuals and families.

MISSION STATEMENT

Connecting schools and communities with caring professionals and resources that make a difference where it matters most.

APPLY TODAY FOR IMMEDIATE CONSIDERATION!

For a complete listing of available positions with CCRES please click here: https://apply.workable.com/ccres/?lng=en

CCRES is an equal opportunity employer. We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

(Posted 2/26/26, TY)