EHS Account Coordinator Team Lead

RiskCheck Inc. is a leading provider of Environmental, Health & Safety (EHS) and Sustainability risk management solutions. We work with a diverse range of clients - including property management firms, real estate investment trusts (REITs), pension funds, educational institutions, residential landlords, financial institutions, retail property owners, recreational facilities, and manufacturing centres - to help them achieve compliance, reduce risk, and enhance operational performance.

The EHS Account Coordinator Team Lead is a hands-on leadership role primarily responsible for the direct management and performance of assigned client portfolios, while also providing day-to-day leadership and oversight of an EHS Account Coordinator  team that supports those portfolios. This role ensures strong client relationships, consistent compliance outcomes, and high-quality service delivery, while maintaining accountability for team output, data integrity, and operational execution.

This position functions as a player-coach, balancing individual account ownership with responsibility for team leadership, task delegation, quality control, and mentoring.

Key Responsibilities

Team Leadership & Day-to-Day Oversight

Provide day-to-day leadership, guidance, and oversight to the EHS Account Coordinator team supporting assigned client portfolios.

Assign and prioritize workloads to ensure client deliverables are completed accurately and on time.

Review team outputs, including data entry, compliance tracking, onboarding activities, and reporting, to ensure quality and consistency.

Support onboarding, training, and ongoing development of team members, acting as a resource for questions and problem-solving.

Participate in performance feedback discussions and contribute to team goal setting and development planning.

Client Portfolio Management

Manage assigned client portfolios end-to-end, serving as the primary point of contact.

Build and maintain strong, trusted relationships with clients by understanding their operational needs, compliance risks, and portfolio objectives.

Lead and participate in client meetings, program reviews, and planning discussions as required.

Provide strategic guidance to clients on EHS compliance, system usage, and program optimization.

Act as the escalation point of contact for complex client issues, ensuring timely resolution and clear communication.

Compliance Monitoring & Program Execution

Actively monitor client compliance status within the RiskCheck Connect platform across assigned portfolios.

Conduct and review portfolio-level trend analysis to identify recurring risks, gaps, and improvement opportunities.

Ensure audit findings, action items, and compliance triggers are accurately captured, tracked, and reported.

Step in to perform hands-on account coordinator work as needed during peak periods or resourcing gaps.

Platform, Data & Reporting Accountability

Maintain accountability for the accuracy, integrity, and completeness of all client data within RiskCheck Connect.

Oversee the setup and onboarding of new client accounts, assets, and users, managing complex or high-risk setups directly when required.

Ensure audit reports are processed, quality-checked, and released to clients in a timely and professional manner.

Maintain internal trackers and dashboards with real-time updates on report status, compliance trends, and client activity.

Client Enablement & Support

Lead and deliver client onboarding and system training to ensure effective day-to-day use of the RiskCheck Connect platform.

Respond to and resolve escalated client inquiries related to EHS programs, assessments, and system functionality.

Provide ongoing mentoring and support to clients requiring additional assistance or guidance.

Cross-Functional Collaboration

Act as the primary liaison between clients, EHS consultants, and the Business Development team to ensure alignment and timely issue resolution.

Support account growth and retention by identifying opportunities for expanded services, renewals, or program enhancements.

Respond to internal requests related to client compliance status, reporting, and portfolio analysis.

Internal Leadership & Continuous Improvement

Contribute to management discussions by providing insights into client trends, risks, capacity, and operational performance.

Identify and support improvements to workflows, tools, and processes to increase efficiency, consistency, and service quality.

Support standardization of best practices across client portfolios and the Account Coordination team.

Other Duties

Perform other related duties as required to support RiskCheck’s operational and strategic objectives.

Skills & Qualifications

Post-secondary education in Health & Safety or a related field

Comfortable balancing leadership responsibilities with hands-on execution

5+ years experience in EHS account management, client services, or compliance programs

Experience leading, mentoring, or overseeing staff (formal or informal)

Strong client relationship management and stakeholder engagement skills

Proven ability to manage competing priorities across client portfolios and team workloads

Strong analytical, reporting, and data management skills

Proficiency in Microsoft Office and SharePoint

Excellent communication, organization, and problem-solving abilities

Please note that candidates may be required to consent to a Background Check (Criminal Record Check) as part of the recruitment/onboarding process (at the company's expense) upon offer of employment.

RiskCheck is an equal opportunity employer committed to diversity, equity, and inclusion. We consider all qualified applicants and are proud to create a workplace that reflects the diversity of the communities we serve. Please notify us if you require accommodation at any time during the recruitment process.

We thank all applicants for their interest, however only those selected for an initial interview will be contacted.