EHR Systems Manager (PointClickCare) - EST Hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking an experienced EHR Systems Manager (PointClickCare) to take ownership of the PointClickCare (PCC) platform across a growing multi-facility healthcare organisation. This is a senior, hands-on systems leadership role, responsible for optimisation, configuration, integrations, training oversight, and EHR-driven operational outcomes. While this role does not manage a large team, it carries full platform ownership and executive-level accountability.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Job Responsibilities (not limited to):

EHR Ownership & Strategy

• Act as the primary PointClickCare subject matter expert across all facilities
• Own system performance, optimisation, configuration, and usability
• Translate clinical, operational, and compliance requirements into effective EHR solutions
• Partner with executive leadership on EHR strategy, scalability, and roadmap planning

System Optimisation & Configuration

• Configure and maintain PCC templates, workflows, permissions, order sets, and user roles
• Optimise documentation to support PDPM, MDS, Quality Measures, and reimbursement accuracy
• Identify inefficiencies and implement system improvements proactively
• Resolve system issues, data integrity problems, and workflow gaps

Projects & Implementations

• Lead PCC implementations, upgrades, integrations, and new-facility onboarding
• Manage multiple concurrent EHR initiatives, timelines, and priorities
• Coordinate data clean-up, standardisation, and governance initiatives
• Act as primary liaison with PointClickCare and third-party vendors

Training, Enablement & Support

• Oversee EHR onboarding and ongoing training for clinical and administrative users
• Develop and maintain EHR policies, SOPs, and best-practice documentation
• Serve as escalation point for complex system and workflow issues

Compliance & Security

• Ensure EHR usage aligns with CMS, HIPAA, and regulatory requirements
• Support audits, surveys, and compliance investigations
• Maintain role-based access controls and data security standards

Requirements:
• Advanced, hands-on PointClickCare experience (essential)
• 3–5+ years in EHR / EMR systems management or leadership
• Experience in SNF / LTC / ALF healthcare environments
• Proven experience leading EHR implementations or multi-facility optimisation
• Strong stakeholder communication and project ownership capability

Advantageous / Bonus Requirements (Not essential)

• Clinical background (RN, LPN, CNA, or similar)
• Experience with PDPM, MDS, Quality Measures
• Integration experience (billing, pharmacy, therapy platforms)
• Project management experience or certification

What this role is NOT:

• X Helpdesk
• X Junior Administrator
• X Ticket-only support

If you are not contacted within 14 working days, please consider your application unsuccessful.