Education Technology Support Specialist (Digital Integrator)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Education Technology Support Specialist to join our Data team in Essendon.

The Education Support Specialist plays a vital role in supporting staff and students in effectively utilising technology to enhance teaching and learning. This position collaborates closely with the Education Team, School Leadership, and the IT Department to ensure the successful integration and use of digital tools across the school.

Requirements:
What you'll do:

• Work collaboratively with the Education Team, School Leadership and IT Department to support the effective use of technology in teaching and learning.
• Build and maintain strong relationships across the school to encourage collaboration and knowledge sharing.
• Act as a key point of contact for staff, students and parents on educational technology.
• Provide timely, effective support to staff and students using digital tools and platforms.
• Troubleshoot issues, resolve support requests in line with processes, and escalate when required.
• Empower users by building their confidence and basic troubleshooting skills.
• Develop clear training resources in a range of formats to suit different learning needs.
• Deliver training sessions to introduce new technologies and strengthen digital capability.
• Promote best practice in digital learning and classroom technology use.
• Share responsibility for administration of the Learning Management System (LMS) and other core teaching applications.
• Support classroom technology integration by ensuring systems are well configured and maintained.
• Provide guidance to maximise the impact of key educational technologies on student learning.
• Identify and implement process improvements to streamline operations.
• Collaborate across departments to deliver high-quality solutions.
• Manage competing priorities to meet deadlines and contribute to the continuous improvement of digital systems and processes.

What you'll bring:

• An authentic passion for teaching and supporting others.
• Experience supporting education based clients with Learning Management Systems (LMS).

• Effective communication skills and the ability to explain technical scenarios in a clear and understandable manner.

• Exceptional attention to detail.

• Proficiency in using technology and creating training resources, such as user guides and video tutorials.

• Previous experience in a role involving teaching, education, technical support, and/or customer service that includes the use of technology.

• Demonstrated ability to follow through and complete tasks with a strong focus on customer satisfaction.

Benefits:
Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.