Education Support Specialist

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Education Support Specialist provides direct, day-to-day support and coaching to candidates working with Aya Education. This role operates primarily within Aya Education’s ticket-based support system, managing candidate needs, providing coaching and problem-solving support, and identifying when escalation is required for additional internal or client-facing support.

Who We Are:

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

Ticket-Based Candidate Support and Coaching

• Manage and respond to candidate support tickets within Aya Education’s ticketing system

• Collaborate with internal stakeholders as part of ticket resolution to support candidate needs

• Provide coaching, problem-solving support, and thought partnership related to skills development, role expectations, and school-based challenges

• Apply sound professional judgment to determine when issues can be resolved through direct support versus when escalation is required

Documentation, Escalation, and Insight Sharing

• Maintain accurate, timely documentation of candidate support interactions and outcomes

• Recognize and escalate complex, sensitive, or high-risk situations according to established protocols

• Identify recurring themes, questions, and challenges emerging from candidate support interactions and share insights with leadership to inform coaching priorities and system improvements

Project Support and Additional Duties

• Contribute to short-term or ongoing projects related to education support systems, tools, or resources

• Perform additional related duties as assigned

Required Qualifications:

• Bachelor’s degree

• Valid or prior K–12 education or school-based professional credential

• Direct experience working within K–12 school systems

• Strong written and verbal communication skills

Preferred Qualifications

• Advanced degree or professional credentials

• Significant experience in special education

• Experience coaching or supporting candidates in school-based environments

What We Offer:

• Free premium medical, dental, life and vision insurance

• Generous 401(k) match

• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses

• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling

• Celebrations! We hit our goals and reward ourselves.

• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!

• Unlimited DTO — we believe in time off!

• Virtual yoga, meditation or boot camp classes offered daily

Compensation: Aya reasonably anticipates the pay scale for this position to be $33.65 to $38.46 per hour, which equates to $70,000 to $80,000 annually.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.

Aya Is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.