EDI & Retail Compliance Specialist

About Twelve
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.

Role Summary: 

As a Production Artist at Twelve, you will play a critical role in ensuring the seamless transition of packaging projects from concept to production. You will be responsible for the pre-press stage of the packaging process, preparing printer-ready files for productionand ensuring quality standards for outgoing files. This role reports to the VP of Development & Packaging. 

Position Overview 
We are seeking an EDI & Retail Compliance Specialist to own and manage our EDI operations across key retail partners. This role sits at the intersection of order management, logistics execution, and retailer compliance, ensuring seamless transmission of critical documents (POs, ASNs, invoices) while proactively preventing and resolving chargebacks. 

This is a highly cross-functional role that partners closely with Production, Logistics, Finance, and external 3PLs, and plays a direct role in protecting margin, ensuring OTIF performance, and maintaining retailer relationships. 

Responsibilities 

 EDI On-Boarding 

Lead EDI onboarding and setup for new retailer and vendor integrations within SPS Commerce 

Coordinate with external partners, retailers, and internal teams to test and validate EDI workflows 

Ensure proper mapping and configuration of documents (PO, ASN, Invoice) during setup 

Maintain documentation of EDI processes, requirements, and configurations 

EDI Operations & Order Management 

Manage and maintain Twelve’s EDI platform (SPS Commerce) across all retailer integrations 

Review, validate, and process inbound EDI Purchase Orders (POs) for accuracy and completeness 

Submit and monitor Advance Ship Notices (ASNs) to ensure timely and accurate transmission 

Generate and submit EDI invoices, ensuring alignment with shipment and retailer requirements 

Troubleshoot and resolve EDI transmission failures, including mapping errors, data discrepancies, and connectivity issues 

Partner with internal teams to ensure all EDI documents align with operational execution and retailer compliance standards 

Retail Compliance & Chargeback Management 

Monitor retailer compliance requirements across accounts (Target, etc.) and ensure adherence 

Identify, investigate, and resolve chargebacks and compliance deductions 

Submit and track chargeback disputes through SupplyPike, ensuring proper documentation and follow-through 

Analyze recurring chargeback trends and proactively recommend process improvements to reduce risk 

Partner with internal stakeholders to drive accountability and corrective actions across workflows 

 Routing Coordination 

Coordinate and execute routing for cross-docked shipments from our 3PL partners, across various client-retailers 

Ensure all routing guides and retailer-specific shipping requirements are followed precisely 

Work closely with 3PLs, carriers, and internal logistics teams to ensure smooth shipment flow 

Validate shipment readiness against retailer requirements prior to ASN and Routing submission 

Cross-Functional Collaboration 

Act as the internal EDI SME, supporting Production, Logistics, and Finance teams 

Partner with Operations to improve upstream data accuracy (SKU setup, labeling, cartonization, etc.) 

Identify process gaps and implement solutions to improve efficiency, accuracy, and compliance 

Lead reporting on EDI performance, chargebacks, and operational KPIs 

Qualifications 

5+ years of deep EDI Retailer experience 

Proven experience managing end-to-end EDI workflows (PO → ASN → Invoice) with major retailers (e.g., Target, Walmart, Sephora, Ulta) 

Experience with SPS Commerce or similar EDI platforms (Preferred) 

Strong understanding of retailer routing guides, compliance standards, and vendor manuals 

Experience with chargeback management platforms (SupplyPike preferred) 

Excellent problem-solving and decision-making abilities in a fast-paced environment 

Exceptional organizational and time-management skills with the ability to manage multiple priorities 

Strong communication, and interpersonal skills, with the ability to collaborate cross-functionally 

Experience working with NetSuite or other ERP systems 

Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook 

What You Can Expect:

Full-Time Benefits (Medical, Dental, Vision, Disability, Life)

Hybrid work environment

Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)

Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays

Paid Parental Leave

Summer Fridays

Discretionary Bonuses

Salary: $75k depending on experience

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.