Ecommerce Trading Assistant

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Ecommerce Trading Assistant |📍London – Hybrid | 💰Competitive Salary + Benefits

About the Role

At Moonpig, we’re here to help people celebrate life’s moments. As our Ecommerce Trading Assistant, you’ll play a key part in bringing that mission to life across our website — making sure the right products, promotions and content show up at the right time.

Working within our UK Commercial Trading & eCommerce team, you’ll help deliver trading plans onsite, support campaign execution, and ensure customers enjoy a smooth journey from landing page to checkout. This is a brilliant opportunity for someone with a passion for ecommerce, retail or digital marketing who loves detail, data and working cross-functionally to drive performance.

Key Responsibilities:
• Maintain and update the trading calendar, ensuring activity is clearly planned and communicated across teams
• Support end-to-end setup of promotions, including briefing, site builds, QA checks and go-live execution
• Work closely with Buying teams to coordinate and launch new products in line with trading priorities
• Manage onsite content linked to promotional T&Cs, Experiences and Plus landing pages, keeping all information accurate and up to date
• Own the content strategy for Experiences and Plus landing pages, optimising for engagement and performance
• Produce weekly content performance reports and support insight generation on promotional results
• Partner with Marketing to ensure email campaigns are accurate, links work correctly, and the journey from email to site is seamless
• Collaborate with Buying, Marketing and Content teams to ensure campaigns are executed onsite in a timely and accurate way
• Monitor competitor activity and highlight opportunities to enhance the onsite customer experience
• Support the Ecommerce Trading Manager in tracking sales performance and key business KPIs

About You:
• Experience or strong interest in ecommerce, retail or digital marketing
• Strong analytical mindset with confidence working with numbers and data
• Excellent organisation skills and high attention to detail
• Clear and confident written and verbal communication skills
• Solid IT capability, including Excel; familiarity with Google Analytics is a bonus
• Ability to prioritise effectively in a fast-paced environment
• Proactive, curious and eager to learn
• Collaborative approach, with the ability to build positive working relationships across teams

Interview Process

Stage 1: Recruiter Screening Call (20–30 minutes)
An informal conversation to explore your experience, motivations and interest in Moonpig.

Stage 2: Hiring Manager Interview (30–45 minutes)
A deeper discussion around your skills, trading knowledge and how you approach cross-functional collaboration.

Stage 3: Trading Director Conversation (30 minutes)
A more informal chat to get to know each other and explore team fit.

Offer! 🎉

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more?
Explore our full benefits package: here

Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.