eCommerce TPM_CN Hiring

We exist to wow our customers. We know we’re doing the right thing when we hear our
customers say, “How did we ever live without Coupang?” Born out of an obsession to make
shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billiondollar
e-commerce industry from the ground up. We are one of the fastest-growing ecommerce
companies that established an unparalleled reputation for being a dominant and
reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large
global public company. This fuels us to continue our growth and launch new services at the
speed we have been since our inception. We are all entrepreneurial surrounded by
opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious
people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see
yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible
to solve problems and break traditional tradeoffs. Join Coupang now to create an epic
experience in this always-on, high-tech, and hyper-connected world.

Job Overview
In this role, you will be the main driving force behind one of the biggest tech organizations in
Coupang – eCommerce Engineering. eCommerce Engineering covers the businesses in
Coupang, Coupang Eats, and other confidential business. Define, iterate and improve
operation excellence in large organization.
• Drive Coupang’s strategic projects and technical initiatives across the company, directly
or indirectly impacts millions of customers’ life.
• End-to-end responsibility: from diagnostic and strategy development to execution and
accountability for quarterly and annual goals.
• High exposure to various tech and business leaders depending on the focus project.

Key Responsibilities
• Develop new tools and process to support the strategic direction of the organization.
• Create and manage long-term goals of the organization.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team
member performance.
• Prioritize programs and activities in accordance with the mission and goals of the
organization.
• Act as an internal accelerator across multiple organization to help implementation of
new tools and processes.
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable
solutions and resolutions.
• Identify systems needs and/or define process to improve efficiency and enable
scalability.
• Define metrics to measure the efficacy of internal resources and lead teams to improve
metrics by making modification to current processes.
• Use data to inform system needs and prioritize system requirements.

Essential Qualifications

• English communication is required.
• 10+ years of strategic or/and business development experience.
• Experience in challenging problem solving, deep diving into an issue, identifying rootcauses
and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting
insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing
into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work
streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fastpaced
and dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and Power Point.
• BA / BS degree.