Ecommerce Strategy & Ops Manager

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Ecommerce Strategy & Ops Manager is responsible for overseeing and optimizing all aspects of the direct-to-consumer ecommerce channel. This role leads business intelligence initiatives to track performance metrics across the customer journey, drives operational efficiencies in customer experience and fulfillment processes, supports assortment, pricing, and promo decisions and ensures optimal inventory management.

Responsibilities:
• Analyze data to identify internal and external growth opportunities for ecommerce, focusing on both volume and profitability.
• Manage reporting analysts in creating dashboards to track and measure ecommerce performance.
• Analyze internal processes, identify bottlenecks, and implement automations—including AI tools—to improve efficiency.
• Drive decisions regarding the design and functionality of the 1P Ecommerce storefront, including prioritizing projects with external agencies.
• Design and test pricing and promotion strategies based on automated competitor analysis, margin management, and price elasticity testing across different product price points.
• Lead collaborative efforts between the ecommerce team and other key internal stakeholders (e.g., Product, Risk) to articulate ecommerce initiative needs, prioritize requests, and support execution.
• Own the design and execution of CRM campaigns focused on 1P Ecommerce, including experimentation and optimization.

Requirements:
• Bachelor's degree or studying in a field related to data analysis.
• 3+ years of experience working as a professional in analytics and optimization.
• Analytical skills with a data-driven approach - is able to quantitatively diagnose root causes and use data to formulate recommendations.
• Highly organized - can manage multiple workstreams with a variety of stakeholders simultaneously.
• Communication skills for effective collaboration.
• Strong knowledge of SQL. Experience with BI platforms. Good knowledge of social media, ads and analytic platforms, and statistical methods (A/B Testing).
• Self-driven and results-driven, willing to work in a dynamic, high-change environment.

Benefits:
• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 MXN monthly restaurant coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening