Ecommerce Specialist

We are Alfafam, a US-based Management Consulting Company offering services locally and worldwide.

Our primary objective is to facilitate the growth of businesses within the United States by providing comprehensive support in management, operations, budgeting, marketing, hiring, and onboarding processes.

We’re hiring an Ecommerce Specialist  to deliver exceptional customer support across our e-commerce channels while supporting inbound B2B inquiries and account communication. You’ll manage customer interactions, resolve issues quickly, and improve workflows and systems to ensure nothing falls through the cracks, with opportunities to grow into account management and leadership.

Responsibilities:

Take full ownership of e-commerce operations across Amazon, Shopify, and other marketplaces

Own revenue performance and identify opportunities to scale sales and improve margins

Manage forecasting and inventory planning to ensure product availability and efficient stock levels

Translate demand into clear production and replenishment requirements for Kira Labs

Ensure accurate inventory tracking across all systems (Amazon, Shopify, Sellerboard, internal records)

Oversee product catalog including listings, content, pricing, bundles, and positioning

Continuously optimize listings for conversion, visibility, and performance

Conduct regular SKU-level analysis to determine which products to scale, optimize, or discontinu

Align inventory and forecasting decisions with manufacturing constraints such as batch sizes and minimum order quantities

Own promotional planning and ensure alignment with inventory and revenue goals

Identify and resolve operational inefficiencies across e-commerce workflows

Lead implementation and adoption of tools such as Sellerboard and other automation systems

Maintain and oversee centralized data sources (Google Sheets, dashboards) for forecasting and reporting

Collaborate with finance to ensure alignment between inventory, purchase orders, and QuickBooks

Support integration of systems across e-commerce, operations, and finance

Own documentation of processes, SOPs, and training materials

Provide clear reporting and visibility into performance, inventory, and growth initiatives

Work cross-functionally with marketing, operations, and leadership to drive strategic decisions

Requirements:

Proven experience managing end-to-end e-commerce operations (Amazon and Shopify required)

Strong understanding of both growth and operational sides of e-commerce (performance + supply chain)

Experience owning revenue performance, not just execution

Hands-on experience with tools such as Sellerboard, Amazon Seller Central, Shopify, and Google Sheets/Excel

Familiarity with inventory planning, forecasting, and manufacturing constraints

Experience working with financial systems such as QuickBooks and understanding of COGS, margins, and P&L

Strong analytical skills with ability to translate data into decisions

Ability to operate both strategically and hands-on in execution

Experience building or improving processes in unstructured environments

Strong ownership mindset with ability to lead without constant direction

Excellent communication and cross-functional coordination skills

Ability to work in a time zone aligned with US operations 

The Details:

This position is full-time, and remote from Monday to Friday.

Standard work hours are 9 a.m. - 6 p.m. EST (New York time zone).

The salary range for this is dependent on location, experience, and skills.

If this sounds like the perfect opportunity for you, please submit your application today! Please, make sure before applying that your skills and experience fit to this position's requirements.