eCommerce Sales Manager

Primary Responsibilities:

Establish and maintain effective working relationships with Retail partners

Own eCommerce revenue and profitability targets and develop annual sales plans by retailer to achieve goals

Manage pricing, promotions, and retail price compliance across respective accounts, and flag channel conflict in the market if outside of account ownership

Manage allocated KDCI headcount to upload product listings, optimize PDP content, ensure product data accuracy, etc.

Monitor incidents/reviews/customer feedback to ensure appropriate next steps are taken internally to improve CLV and margin

Partner closely with product and creative teams to improve product listing and optimize assortment mix

Manage retail media spend ensuring ROAS targets are aligned to budget, and increase/reduce budget as needed according to sales and profitability performance

Partner closely with Merchandise Planning to ensure highest priority SKUs have appropriate stock levels for BAU, priority promotional/marketing campaigns, new customers adds, etc.

Review new and existing account terms and negotiate such that they are mutually beneficial for the organization and the customer and continuously assess retailer’s programs to determine participation levels

Identify and onboard agreed upon new customers and finalize terms, pricing, and programs within company guidelines, then partner with Operations and EDI teams to facilitate all tech implementations

Drives the business through high-level involvement in the day-to-day operations of respective accounts and raise issues to the Sr. Director of eCommerce Sales as needed

Travel for tradeshows and customer appointments as needed

Other responsibilities as required

Knowledge, Skills, Abilities Required:

Education:     BS degree in business or related field preferred; or relevant work experience.

Experience:   5-7 years’ experience in Sales, Account/Vendor management, Merchandising or Operations

Wayfair experience required

Skills:            

Strong bias for action

Superior written and oral communication skills

Superior retail math skills

Utilization of data to develop strategies drive decision making

Consumer-centric vision

Strong presentation skills

Strong negotiation skills

Baseline understanding of SEO, Paid Media and eCommerce marketplace algorithms

Ability to plan, prioritize, organize, and execute against clearly define objectives

Ability to execute plans under time restraints

Ability to work within a team, as well as independently under minimal supervision

Ability to understand technical details

Advanced computer proficiency in Microsoft Office and Google Suite

Ability to travel domestically minimally 6x/year