Ecommerce Merchandise Manager

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The eCommerce Merchandise Manager is responsible for ensuring optimal stock availability, forecast accuracy, and operational readiness to enable trading performance across eCommerce. Working closely with the Head of eCommerce and wider commercial teams, this role provides the stock, forecasting, and supply chain oversight required to support execution of the trading strategy.

Acting as the key operational and merchandising lead for eCommerce, the role owns visibility of stock risk and opportunity, proactively identifying actions to protect sales, improve availability, and drive operational efficiency. This role combines strong commercial awareness with operational excellence, ensuring processes, systems, and supply chain coordination effectively support business growth and customer experience.

As a Ecommerce Merchandise Manager you will

Trading & Commercial Performance

• Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities
• Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back-in-stock opportunities, and ageing inventory, proactively recommending actions to protect trade performance
• Translate customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience

Stock Management & Supply Chain Coordination

• Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness
• Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints
• Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs, providing clear recommendations and escalation where required
• Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events
• Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements (e.g. samples, gift wrap, NPD)

Forecasting & Financial Planning

• Own stock and sales forecast accuracy across product categories, supporting effective stock risk mitigation and availability planning
• Contribute to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight
• Align forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution
• Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency

eCommerce Operations & Process Optimisation

• Drive operational excellence across eCommerce merchandising and supply chain processes
• Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross-functional ways of working
• Act as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly
• Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows
• Support operational readiness planning for peak periods, fulfilment changes, and major trading events

Who you will work with

The Ecom & Digital team

About you

• Strong commercial and analytical mindset, using data to identify risks, opportunities, and actionable recommendations
• Proven expertise in stock management, forecasting, and inventory risk mitigation
• Strong operational understanding across supply chain, fulfilment, and eCommerce processes
• Experience improving processes, systems, and operational efficiencies within a fast-paced environment
• Effective stakeholder management and cross-functional collaboration skills
• High attention to detail with the ability to manage multiple priorities simultaneously

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.