Ecommerce Manager (Shopify)

About the client

Our client is a prestige beauty brand built around proprietary elastin-renewal technology - the first and only line clinically formulated to renew the body's own elastin production. We're a high-growth DTC brand with a passionate customer base, strong retention, and ambitious plans across every channel. We move fast, we hold ourselves to a high standard, and we're building the team that will carry us to the next level.

About the Role

We're looking for a technically sharp, highly organized Ecommerce Manager who thrives in the operational details of a fast-moving DTC brand. Product data, promo setup, retailer submissions, platform management, and backend data integrity will all be a core focus.

You'll report to the Director of E-Commerce to own the day-to-day operational execution that keeps our digital business running cleanly. You are the person who knows every corner of the Shopify backend, keeps our data accurate and well-structured, makes sure third-party accounts are set up right, and figures out new platforms without being told twice.

What You'll Own

Shopify Operations

• Partner in all promotional setup and execution in Shopify - discount codes, promo mechanics, gift-with-purchase logic, bundle configurations, and campaign-specific setups
• Manage backend taxonomy end-to-end: product tags, collections, metafields, categorization, and site architecture to ensure clean data and discoverability
• Build and maintain product listings - descriptions, attributes, variants, pricing, and all supporting fields - with a high bar for accuracy and consistency
• Coordinate image and asset preparation: file naming conventions, sizing, alt text, and upload to the right locations at the right time
• Support promotional go-lives and page changes in close coordination with our dev partner (AWS); manage communications through Notion and catch issues before they reach customers
• Audit and QA the backend regularly to catch data inconsistencies, broken links, or stale content and resolve proactively

Data Management & Uploads

• Own the integrity of all product data across platforms - if something is wrong or missing, you find it and fix it
• Manage data uploads and feed maintenance for third-party channels, ensuring all fields are correctly populated, formatted, and syndicated
• Maintain rigorous file management practices - naming conventions, version control, and asset organization so the team can always find what they need
• Support reporting needs by pulling and organizing data from Shopify and connected platforms; keep key trackers accurate and current

Third-Party Retailer & Wholesale Account Operations

• Own all product setup and submission forms for third-party retail partners including Dermstore, Ulta, Nordstrom, E Cosmetics, Free People, and others as we expand
• Manage content and imagery uploads to retailer PDP portals - ensure all listings are accurate, complete, and on-brand
• Operate within Bazaarvoice, Power Reviews, and retailer-specific vendor portals on a daily basis; stay on top of review syndication and content accuracy
• Coordinate asset handoffs from the creative team to retail partners - renaming, resizing, formatting to spec, and delivering on time
• Support key account operations in collaboration with the accounts team: PO tracking, inventory setup, and retailer communication coordination
• Support new 3P online channel launches from a setup and integration standpoint as we expand distribution

Platform & Tools Management

• Become the internal expert on all platforms within your scope - Shopify, Bazaarvoice, vendor portals, and any new tools that come in
• Flag renewals, inefficiencies, access issues, or optimization opportunities proactively
• Document processes as you build them so the team has repeatable, scalable workflows
• Support onboarding of new platforms or integrations as needed; you're comfortable being the first person to figure something out

Requirements:
Who You Are

• You have 2-4 years of hands-on ecommerce operations experience, ideally at a DTC or omnichannel brand
• You know Shopify's backend inside and out - not just the storefront, but the admin, metafields, collections logic, discount engine, and data structure
• You are technically fluent without being a developer - you can navigate complex platforms, learn new tools quickly, and troubleshoot problems without escalating everything
• You are a self-starter who builds your own process, tracks your own work, and doesn't need to be managed at the task level
• You have strong data hygiene instincts - you notice when something is off, you care about accuracy, and you follow naming conventions without being reminded
• You've worked with third-party retail portals or wholesale platforms and understand the operational requirements of managing multiple accounts simultaneously
• You are organized under pressure, comfortable with a high volume of concurrent tasks, and good at prioritizing without losing details
• You communicate clearly and proactively - if something is going to be late or wrong, you say so before it becomes a problem

Nice to Have

• Experience with Bazaarvoice, Power Reviews, or similar review syndication platforms
• Familiarity with retailer vendor portals (Mirakl, Dermstore, Ulta Beauty, Nordstrom, etc.)
• Experience with Shopify B2B or wholesale configurations
• Exposure to feed management tools (Channable, DataFeedWatch, or similar)
• Comfort with Notion, Slack, and project management tools in a remote-first environment
• Background in prestige beauty, wellness, or a high-SKU DTC brand