Ecommerce Director

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern!

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com.

We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists.

You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross-functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross-functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes.

The core responsibilities of the Director of eCommerce reflect the following::
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Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach.

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Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/Content optimization, CX and operational improvements.

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Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising.

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Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end-to-end value chain. Leading by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects.

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Own the budgeting process and forward-looking plan for your portfolio of brands to include, sales, profit margins and investment levels.

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Build trust with your brand portfolio to deliver outstanding client satisfaction.

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Have a passion for continuous improvement by using tech to build and automating processes to scale the business at pace.

What will I need to thrive in this role?:
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Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required.

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Demonstrated experience leading and developing teams to achieve business goals.

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Ability to provide clear direction, foster collaboration, manage performance, and support professional growth.

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Analytical and able to make sense of data and complexity.

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Can influence externally and internally to achieve common goals.

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Able to deal with ambiguity and to thrive in a fast-paced, start-up-type environment by pivoting priorities.

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A proactive nature, problem and innovative solver.

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Excellent time management and organisation skills to prioritise workloads effectively.

What is the hiring process?:
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An initial phone interview with Pattern’s talent acquisition team

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Focus Interview with our VP of Ecommerce (1 hour)

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Focus Interview with our Director (1 hour)

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Additional focus interview with Managing Director (1 hour)

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Top Grading with HR and Reference collection

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Offer

How can I stand out as an applicant?:
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Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks).

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Be prepared to talk about professional accomplishments with specific data to quantify examples.

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Be ready to talk about how you can add value and be the best addition to the team.

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Focus on mentioning how you would make a difference at Pattern.

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Be prepared to talk about any side projects related to data and analytics.

We are looking for individuals who are::
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Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

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Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

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Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

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Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Why should I work at Pattern?:
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

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28 days Holiday (increasing to 32 days with each year of service)

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Competitive salary and stock option available upon joining

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Hybrid working (3 days a week in the office Tues-Thurs)

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Private Medical Insurance

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Enhanced Pension Scheme

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Enhanced Maternity and Paternity leave and pay

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Nursery Scheme

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Cycle to Work Scheme

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Work from Anywhere policy for up to 4 weeks a year

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Free breakfast and snacks in the office

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Regular company socials