ECM Service Delivery Manager

We Are Waiting for You

Hi there!

I am Alvaro, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at Zurich!

First off all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

What Can You Expect?

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As an Enterprise Content Manager (ECM) Service Delivery Manager, you will:

Oversee the delivery of high-quality IT support services to our internal stakeholders, ensuring we meet service level agreements (SLAs) and maintain a stable production environment. You’ll also play a key role in managing changes, security, compliance, and customer satisfaction.
Lead service management communications for the business (e.g. incident alerts, change freezes etc.), as well as escalations.
Manage small work orders and support other large platform projects (i.e Platform Upgrades, etc).
Prepare monthly reporting and handle monthly service reviews with the business unit counterparts
Identify service improvement actions and work with the required parties for the implementation of the same.
Identify and implement continuous improvements to our support processes and tools.
Support the review of supplier running costs invoices and actively participate in governance internal sessions
Work with the business unit and Global Disaster Recovery teams to ensure that the disaster recovery capability meets the global DR requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster.
Ensure internal and external providers are compliant with regulatory requirements and provide assistance and support for audits, where applicable.

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

+5 years service delivery experience.
Experience in diverse, multi-cultural environments, especially offshore, and dealing with ambiguity and changing/evolving requirements.
Good understanding of cloud hosting technologies (Azure).
Good communication skills, ability to communicate with both business and technical stakeholders at all levels of an organization
Hands-on attitude, willingness to tackle tasks directly and proactively.
ITIL Service Management level qualifications is an advantage.
Advanced English, written and verbal.
Knowledge of Content Management systems (Filenet, Box, SharePoint…) is an advantage.

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

To support your work-life balance, we have adopted a flexible working model.
Option to work abroad up to 25 days yearly.
Over 300 euros to set up your home office and additional monthly home office allowance.
Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
Life and accident insurance.
Collective Life retirement Plan
2000 referral bonus if you bring other talented people like you to the company.
Special banking and insurance conditions plus Exclusive Employees discounts
Functional diversity benefits
Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Poblenou.

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

Zurich Technology Delivery Center – Your Talent, Our Strength

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!

Location(s): ES - Barcelona
Schedule: Full Time
Recruiter name: Alvaro Gallego Zazo