ECM Care Coordinator

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

The Community Health Worker (CHW) will support members with complex medical and social needs with managing their own health and wellbeing. CHW will assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences. This role offers the opportunity to work alongside Akido’s proprietary technology, including AI-guided tools that support structured medical investigation and informed clinical decision-making.

What you’ll do

• Manage a caseload of patients. This includes completing assessment forms with them, developing care plans for patients (with patients and clinical teams), and carrying out activities according to the care plan.

• Build rapport with patients with a goal of increasing the likelihood of positive behavior changes.

• Coach patients to minimize risks associated with the identified common health conditions and behaviors.

• Accompany members to medical and social services appointments.

• Connect members to appropriate programs to address barriers to care and to enhance compliance.

• Link members to local, county and state services. Follow up with members and serve as a member advocate.

• Introduce systems to promote self-management & self-efficacy.

• Document information from every encounter in designated information systems.

• Outreach and engage with eligible patients to enroll them into the Akido ECM Program.

• Other duties as assigned.

Who you are

• High School Diploma or equivalent

• Bilingual in English and Spanish strongly preferred

• 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs)

• Ability to work in a dynamic, outdoors environment

• Ability to work independently as well as part of a team

• Ability to prioritize multiple and competing tasks

• Ability to communicate effectively, including articulating one’s own relevant personal experiences

• Excellent oral communication skills, as well as strong interpersonal skills

• Ability to use computers to document information into case management software

• Travel 50-75% – must have a valid driver’s license, automobile insurance and reliable transportation

Benefits

• Health benefits include medical, dental and vision

• Paid sick time in accordance in CA law.

• Accrued paid time off (PTO)

Physical Demands: Work may include both sedentary office duties and active engagement in the field, requiring walking and standing for extended periods.

Hourly pay range
$28—$28 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.