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Early Childhood Center Support Associate

Confidential

Gilbert, Arizona permanent

Posted: March 5, 2026

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Quick Summary

Provide customer support to parents and family members in an early childhood setting, meeting the education requirements of the state

Job Description

Educational Qualifications:

High School Diploma or equivalent

CPR and First Aid Certification or willingness to obtain

Meets the education criteria required by the state

Valid Driver's Licence

12 units of ECE or CDA preferred

Key Competencies:

Creativity, Learning on the Fly

Planning, Patience, Flexibility

Approachability, Customer Focus

Compassion, Informing

Listening, Integrity and Trust

General Responsibilities:

Engage with current and prospective parents and family members and is responsive to their needs, provides customer service and builds trust.

Comply with BK and all governmental regulations regarding the care of children.

Understand responsibilities as a mandated reporter.

Keep the Director informed of any necessary information regarding the care and safety of children

Arrives at the workplace regularly and on time, follows appropriate call-in procedures and is dependable overall. The tentative schedule is 9 am-6 pm.

Complete timely and accurate documentation according to BK and other licensing or regulatory requirements.

Assist and accept responsibilities in other daily center duties as needed, if other personnel are unavailable. This is rare, but it could potentially happen.

Use time wisely and take initiative when appropriate

Attend and participate in staff meetings, Teacher  in Service Training Days, center events, and parent/customer meetings as required

Adhere to and act in line with the company's mission and values at all times

Provide appropriate role modeling to fellow staff members

Greet children and parents and drop off and pick up

Be a supportive and contributing member of the team 

Demonstrate knowledge of BK’s philosophy and curriculum expectations

Maintain accreditation standards and licensing regulations at all times

Consistently demonstrate a positive and professional attitude

Follow the dress code as stated in the Employee Manual

Job Knowledge/Skills:

Practical knowledge of early childhood care and education.

Strong organizational skills.

Ability to work well in a team environment.

Implement effective customer service for children and families.

Understanding of BK policies and governmental regulations regarding the care of children.

Program Responsibilities:

Maintain positive learning environments.

Seek assistance and support when necessary and provide assistance and support when necessary.

Proactive in implementing best practices in the program.

Engage in professional development

Classroom Responsibilities:

Ensure that the classroom is safe at all times; conduct appropriate safety checks when needed.

Maintain and ensure appropriate headcount of all children at all times.

Complete assigned tasks promptly and seek additional responsibility when appropriate.

Ensure that the classroom setup allows for ease of supervision and makes appropriate changes when necessary.

Perform appropriate housekeeping activities that will ensure health and safety to children (ex: wiping spills, clearing debris, etc.), as well as general cleanliness and orderliness in your classroom.

Team and Family Interactions:

Approach issues and problems through teamwork and collaborative efforts

Address conflict in a fair, equitable and diplomatic manner

Share ideas and information; research appropriate information

Emphasize the positive, communicate concerns in a timely fashion

Viewed as a team player and act as a role model to team members

Focus on solving problems and think out ideas that may be best for children and families

Support decisions and act as a resource to others

Is collaborative and inclusive when faced with issues that arise with children and families

Genuinely cares about and relates to all kinds of people constructively

May be called upon for off-site activities related to team building with co-workers

Physical Demands/Work Environment:

Work is performed primarily in the center environment. Centers are dynamic with a high level of activity. Work may also be performed in the community.

Must be able to lift 40 lbs. and stand for up to 95% of the day

Assume posture at low levels, stoop, sit on the floor and bend down numerous times per day

Agility to move from a seated to a standing position quickly to respond to children’s needs

Perform all activities with children for prolonged periods, such as dancing, jumping, running, and walking

Can perform all duties both indoors and outdoors

Possess acceptable hearing and vision capabilities to monitor the well-being of children

Work hours may vary to accommodate the needs of children and families

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