Eagle Logistics Systems: Receiving Scheduling Specialist

Position Summary

The Receiving Scheduling Specialist is responsible for coordinating and scheduling appointments for inbound and outbound freight in a high-volume warehouse environment. This role ensures accurate and timely communication with customers and carriers, verifies appointment details, and maintains precise data entry in internal systems. This position requires a highly organized individual with strong attention to detail and the ability to deliver excellent customer service while supporting transport operations and administrative tasks. It also demands effectively managing multiple appointment requests in a fast‑paced environment.

Responsibilities

Scheduling: Coordinate and book appointments for incoming/outgoing freight with customers and carriers via email, often for time-sensitive freight. Check dates on appointment requests to ensure accurate dates. Anticipate and resolve scheduling conflicts, delays, or unexpected issues. Adjust appointments quickly and coordinate alternatives to minimize operational disruptions.

Customer Service: Handle incoming/outgoing calls, respond to shipment status inquiries, assist with BOLs, and provide general info. Work with CSR team to ensure all information for scheduled appointments is accurate.

Data Entry: Accurately input appointment details, PO numbers, temperatures, driver info, and shipment data into internal systems (Datadocks).

Administrative Support: Perform general office tasks, sort mail, handle paperwork, and support the operations team. 

Customer & Carrier Communication: Act as a primary contact for customers and carriers, confirming times, relaying messages, and resolving issues.

Requirements

High school diploma or GED.

One year of experience working in a fast-paced customer service role, preferably in a warehouse setting.

Proficiency in Microsoft Excel (basic formulas, data handling), Word, and Outlook.

Demonstrates solid typing skills with a high level of accuracy.

Please note Hours: Monday through Friday 6:00am to 3:00pm with OT as needed. Overtime may be required on Monday, Tuesday, and Friday as needed.

Skills

Excellent verbal and written communication skills for interaction with customers, carriers, and internal staff.

Proficiency in data entry and computer systems.

Strong organizational skills with the ability to multitask and manage multiple requests simultaneously in a fast‑paced environment.

Ability to work under pressure in a fast-paced environment.

Problem-solving skills.

Ability to learn and operate scheduling and logistics software, including Datadocks or similar systems.

Exceptional attention to detail to ensure accuracy and prevent scheduling conflicts or errors.

Professional conflict‑resolution skills, capable of handling difficult conversations.

Strong work ethic, punctuality, and a collaborative attitude.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Because of the open work environment, the noise level is usually moderate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee will be on their feet all day, standing or walking on the concrete floor in our 55,000 square foot warehouse and must be able to work in multiple temperatures. The use of computers is up to 80% of each day.