E-commerce & Shopify Operations Virtual Assistant

Job Title: E-commerce & Shopify Operations Virtual Assistant
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM CST
Work Days: Monday-Friday
Salary: $5–$7 per hour (depending on experience)
Job Code: [MR-KFM]
Workplace: Remote
Preferred Candidate Location: Philippines

About Our Client

Our client is seeking a highly reliable, detail-oriented Virtual Assistant with strong E-commerce expertise, particularly in Shopify, to support a growing U.S.-based healthcare and wellness brand. This role is revenue-impacting, and the ideal candidate understands that accurate inventory and optimized product listings directly drive sales and customer trust.

This is a full-time role created to ensure consistency, accountability, and high-quality execution, after previous challenges with assistants prioritizing social media over critical e-commerce tasks.

Primary Responsibility (Top Priority): E-commerce & Shopify Management

• E-commerce is the #1 priority for this role.

• Update Shopify inventory daily (every morning) to ensure the online store accurately reflects the clinic’s true inventory.
• Perform a second inventory check later in the day when needed to prevent incorrect “out of stock” listings.
• Identify inventory discrepancies and proactively notify the team.
• Add new products to Shopify as needed.
• Optimize Shopify product listings for quality and performance, including clean, professional product titles and descriptions, basic SEO keyword optimization, and ensuring listings have consistent, high-quality images (photos are provided by the clinic).
• Maintain a highly organized and polished Shopify storefront that supports revenue growth.

Secondary Responsibility: Social Media Scheduling & Basic Video Editing

• Social media is secondary to e-commerce and supports overall brand presence.
• Edit and schedule approximately 5 posts per week across Instagram, Facebook, TikTok, Google Business, and YouTube (as needed).
• Perform basic video editing only (simple trimming, captions, hashtags).
• Assist with content guidance (what to post or record), then edit and schedule content.
• Batch scheduling is preferred (e.g., scheduling content in bulk twice per month).

Light Customer Support (Shopify Messaging Only)

• Respond to Shopify customer messages approximately once per week.
• Handle basic, non-clinical questions (primarily inventory or order-related).
• Escalate all medical or clinical questions to the clinic team.
• No phone calls required.

Work Style & Accountability

• Follow a clear daily process and checklist.
• Provide consistent communication during working hours.
• Submit weekly and/or end-of-day updates as required.
• Demonstrate strong ownership, reliability, and attention to detail.

Tools Used

• Shopify (primary), Xero, GoHighLevel (GHL), Social Media Platforms.

Requirements:
Experience Requirements

• Medical education or degree: Preferred but not required
• Previous experience as a Virtual Assistant: Preferred

• Medical license (Doctor, Nurse, PT, etc.): Not required

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience, especially in e-commerce or Shopify operations
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available for video meetings with camera on when needed
• Highly accountable, reliable, and responsive
• Strong attention to detail, especially with inventory accuracy

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.