E-commerce Operations Manager/Head for DTC Healthcare Brand (Remote, SEA)

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About Our Clients

Our client is a fast-growing direct-to-consumer (DTC) healthcare brand operating multiple e-commerce businesses focused on wellness and consumer health products. The company sells primarily online and manages global fulfillment through logistics partners in the United States and Asia.

They are looking for a Head/Manager of Operations to oversee operational execution across two brands, ensuring efficient inventory planning, supply chain coordination, and smooth fulfillment operations. This role will work closely with logistics partners, suppliers in China, and a small remote support team to maintain operational efficiency as the business continues to scale

Responsibilities

• Manage day-to-day operations across two DTC brands, ensuring smooth order fulfillment and operational efficiency.
• Monitor and manage inventory levels across warehouses to prevent stockouts and ensure adequate product availability.
• Forecast reorder timelines and coordinate purchase orders with manufacturers in China.
• Work closely with third-party logistics providers (3PLs) in China and the United States to ensure orders are shipped and delivered on time.
• Track shipments, manage logistics timelines, and resolve any shipping delays or customs issues.
• Negotiate with suppliers on pricing, minimum order quantities (MOQs), and production lead times.
• Oversee customer support operations by managing two remote VAs responsible for handling customer inquiries.
• Monitor returns, refunds, and fulfillment-related issues and ensure timely resolution.
• Build and maintain operational dashboards or spreadsheets to track key metrics including stock levels, order fulfillment speed, and operational performance.
• Provide weekly reporting on operational KPIs such as fulfillment timelines, support response times, inventory levels, and cash flow requirements for inventory purchasing.
• Develop and document SOPs to improve operational efficiency and scalability as the business grows.

Requirements:
• 4+ years of experiences in managerial or head level operations, supply chain, or logistics management.
• Experience working in e-commerce or direct-to-consumer (DTC) businesses.
• Strong experience with inventory forecasting, stock planning, and supply chain coordination.
• Experience working with 3PLs and international suppliers, particularly manufacturers in China.
• Strong analytical and numerical skills with proficiency in Google Sheets or Excel.
• Experience managing remote teams or coordinating with external partners.
• Ability to manage multiple operational workflows simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• (Advantage) Experience working with Shopify-based brands or online retail businesses.
• (Advantage) Familiarity with international logistics and cross-border shipping operations.

Benefits:
• Competitive salary: Earn $3,000 up to $4,000 (RM 11,000 – RM 16,000) per month depending on experience.
• Remote work flexibility with an internationally distributed team.
• Opportunity to work closely with leadership in a fast-growing DTC brand.
• Exposure to global e-commerce operations and supply chain management.