E-commerce Manager

About Keen

Welcome to Keen, where art meets science. We're more than just another service provider or an agency. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is an ambitious one: to have best in class leaders and a culture of delivering excellence globally.

If you're keen to advance your career, embrace challenges, and redefine what's possible in the digital realm, you might just be the perfect fit for our dynamic team. Join us, and let's unlock the full potential of our clients' brands together.

Role Description

We are seeking an experienced Ecommerce Manager to support the day-to-day operations of a Shopify Plus storefront while coordinating key ecommerce and retention initiatives. The ideal candidate will be responsible for managing onsite merchandising, promotions, product updates, subscription changes, reporting, quality assurance, and cross-functional project execution. This position offers a unique opportunity to play a hands-on role in driving ecommerce performance while supporting strategic platform enhancements and operational excellence.

Responsibilities:

• Manage the day-to-day operations of a Shopify Plus ecommerce storefront.
• Set up, test, and manage discount codes, promotional offers, and sale events.
• Maintain onsite content including banners, homepage assets, collection pages, and campaign messaging.
• Create and update product listings, including SKUs, descriptions, pricing, imagery, and collection assignments.
• Support subscription operations, including offer updates, pricing changes, and customer-facing settings using Ordergroove or a similar platform.
• Coordinate ecommerce projects end-to-end, including timelines, milestones, stakeholder communication, and vendor follow-ups.
• Support platform migrations and implementation projects, including loyalty program replatforming initiatives.
• Conduct quality assurance across the website, email campaigns, SMS campaigns, and newly launched features.
• Identify and resolve issues related to broken links, display inconsistencies, checkout flow, and mobile responsiveness.
• Pull and organize performance reports using Shopify Analytics, Google Analytics, and other reporting tools.
• Manage ad hoc ecommerce requests across marketing, creative, customer experience, operations, and external partners.
• Support the broader ecommerce and retention team with additional projects and operational tasks as needed.

Requirements:
• 2 to 4 years of experience in ecommerce, ecommerce operations, or digital project management.
• Hands-on experience working with Shopify Plus.
• Experience with subscription management platforms such as Ordergroove or similar tools.
• Working knowledge of Klaviyo, Attentive, Google Analytics, and basic reporting tools.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Experience with onsite merchandising, promotional execution, and product setup in an ecommerce environment.
• Strong attention to detail and a proactive approach to quality assurance and issue resolution.
• Excellent communication and cross-functional coordination skills.
• Understanding of SEO fundamentals for ecommerce.
• Experience with technology migrations, platform implementations, A/B testing tools, or JIRA is advantageous.
• Experience in wellness, vitamins, or supplements is a plus.

Benefits:
• Hybrid remote/in-office

• Birthday off
• Professional development & training opportunities
• & More being added!