E-Commerce Logistics Quality Assurance Manager

E-Commerce Logistics Quality Assurance Manager 

ChaiVision  ·  Onsite – Pakistan Office  ·  Full-Time 
Job Title:   E-Commerce Logistics Quality Assurance Manager 
Department:   Operations – Logistics 
Reports To:   Head of Dropship 
Location:   Onsite – Pakistan Office 
Job Type:   Full-Time 
Salary:   $550–$600 USD/month 

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) 
brands across high-impact categories—from fitness and wellness to home goods, pet care, children's 
products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like 
Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless 
focus on product-market fit. 
The organization is driven by a data-informed approach to growth, disciplined operational execution, 
and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision 
continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, 
offering team members the opportunity to contribute within a fast-paced, performance-oriented 
organization focused on sustainable growth and long-term value creation. 
Role Summary 
The E-Commerce Logistics Quality Assurance Manager is responsible for ensuring the accurate and 
timely delivery of all Direct-to-Consumer (DTC) orders across Chai Vision's growing portfolio of 
brands. This role owns data validation, tracking audits, reporting, and dashboard creation for logistics 
KPIs — enabling leadership and cross-functional teams to make data-driven decisions that improve 
delivery performance and reduce costs. 
As the logistics team's primary data and quality gatekeeper, the E-Commerce Logistics QA Manager 
monitors 3PL and carrier performance, resolves tracking escalations, and provides strategic insights 
that drive operational efficiency across domestic and international fulfillment channels. This is a 
hands-on, execution-heavy role that combines analytical depth with process discipline to keep Chai 
Vision's logistics engine running at peak accuracy. 

What You'll Do 
Performance Reporting & Data Integrity 
● Build, maintain, and automate key logistics reports: Shipping Cost per Order, On-Time 
Delivery Rate, Carrier Performance, Lost/Damaged Package Rate, and Tracking Sync 
Accuracy 
● Conduct daily audits to identify and resolve missing tracking data, stalled shipments, and 
delivery exceptions 
● Own the 'source of truth' for all logistics KPIs presented to leadership 
● Own the daily, weekly, and monthly cadence of data validation, report generation, and 
tracking audits 

Strategic Insight & Analytics 
● Analyze logistics data trends to identify cost-saving opportunities, carrier performance issues, 
and potential service improvements 
● Provide data-backed recommendations to leadership on shipping optimization, carrier 
selection, and fulfillment strategy 
● Track and report on key metrics including On-Time Delivery Rate (target >99%), Tracking 
Sync Accuracy (target >99.9%), and cost per shipment 
● Contribute to quarterly logistics strategy reviews, presenting data on cost and service trends 
Execution & Issue Resolution 
● Proactively identify and resolve tracking issues before they generate customer service tickets 
— targeting a 30% reduction in WISMO (Where Is My Order?) inquiries 
● Collaborate with the Customer Service team to provide rapid resolution for complex delivery 
escalations with a target of less than 24-hour turnaround 
● Monitor the performance of 3PL/fulfillment partners and carrier integrations, holding them 
accountable to data accuracy and SLA standards 
● Document and improve processes for data handling, reporting, and communication 
Cross-Functional Collaboration 
● Provide Customer Service with clear, real-time visibility into shipment statuses for customer 
inquiries 
● Supply Finance with accurate shipping cost data for reconciliation and budgeting 
● Serve as the primary point of contact for tracking escalations across warehouse partners, 
carriers, and internal teams 
● Collaborate with Brand/Marketing teams on post-purchase communication updates and 
delivery experience improvements 

Who You Are 
● You are a data detective who finds satisfaction in solving tracking mysteries and ensuring 
100% data accuracy across every shipment 
● You have 3+ years of experience in DTC/eCommerce logistics, supply chain operations, or 
logistics data analysis 
● You thrive on building systematic processes and reports that turn operational chaos into clear, 
actionable insights 
● You are hyper-organized and detail-obsessed, believing that flawless execution in logistics is 
a core component of the customer experience 
● You are a proactive communicator who bridges the gap between warehouse partners, 
customer service, and leadership 
● You are adaptable and solution-oriented, capable of managing exceptions and outages with 
calm precision 
● You have a deep understanding of DTC and omnichannel operations including carrier 
management platforms and 3PL workflows 

Qualifications 
● Bachelor's degree in Supply Chain Management, Logistics, Business Analytics, Data 
Science, or a related field 
● 3+ years of experience in eCommerce logistics, supply chain operations, or logistics data 
analysis 
● Strong proficiency in Excel / Google Sheets including pivot tables, formulas, and data 
visualization 
● Experience with BI/dashboard tools such as Power BI, Looker Studio, or Tableau 
● Familiarity with shipping platforms (ShipStation, SellerCloud, GoFlow) and major carrier 
portals (USPS, UPS, FedEx, DHL) 
● Experience working with 3PL/fulfillment partners and holding them accountable to SLAs 

Tools & Systems 
ShipStation · GoFlow · SellerCloud · Major Carrier Portals (USPS, UPS, FedEx, DHL) · 3PL/WMS 
Portals · Amazon · Shopify · Walmart · TikTok Shop · Trackingmore · 17track · Power BI · Google 
Looker Studio · Excel / Google Sheets · Microsoft 365 (Teams, Excel, SharePoint) · Monday.com 

Why Work With Us 
● 10 Paid time off 
● 15 days of National/Public holiday schedule so you can celebrate what matters to you 
● 5 Sick Leave 
● Medical insurance 
● Continued education opportunities to keep your skills sharp 
● Holiday and birthday gifts — we celebrate our people 
● A collaborative, high-energy environment where ideas become action 
● Real room to grow as we scale 

"If you thrive in a fast-paced, creative atmosphere and want to help grow ecommerce brands, you'll 
love working here!"