E-Commerce Lead/ Specialist (Arabic Speaker)

E-Commerce Lead/ Specialist (Arabic Speaker)
Full time, Dubai Based 

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai. 

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales. 

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams. 

OnTheList started very successfully in Dubai in 2024, Now, it's time to launch in Saudi! You will report to the GM based in Dubai and you will be responsible to the first exciting development of this new market.  

E-Commerce Lead/ Specialist 

The E-Commerce Lead/ Specialist will drive Onthelist’s online growth and operational excellence, ensuring luxury products are presented beautifully, the website operates flawlessly, and digital marketing drives measurable business results. This role blends strategic leadership with hands-on operational expertise, covering merchandising, content management, platform operations, promotions, analytics, and customer experience.

Team Reporting: The Customer Service Associate will report directly to this role, ensuring seamless customer support aligned with online operations.

Required Experience: 6+ years in e-commerce, luxury retail, or digital marketplace environments.

WHAT WE WILL TRUST YOU WITH... 

Own the end-to-end product lifecycle: data cleansing, stock preparation, pricing, and launch-ready listings.

Maintain high-quality imagery and product content, ensuring premium presentation.

Conduct regular UX audits for mobile and desktop to reduce friction and cart abandonment.

Execute on-site visual merchandising strategies to maximize conversion and brand representation.

Manage promotions, backend logic, coupon codes, tiered pricing, and quota rules.

Drive digital marketing campaigns across social media, SEO/SEM, email, and influencer collaborations.

Oversee social media posting and content strategy, ensuring alignment with the brand voice.

Perform final QA for product launches, promotions, and checkout flows.

Collaborate with warehouse and logistics teams to monitor fulfillment and resolve delivery challenges.

Oversee the Customer Service Associate to ensure high-quality support for e-commerce customers.

Support customer service during peak periods or events as required.

Transform raw sales and stock data into actionable insights, including event recaps, revenue trends, and stock turnover.

Use analytics to optimize conversion, site performance, and campaign effectiveness.

Lead and mentor the e-commerce and digital marketing team, including the CS Associate.

Set KPIs, track performance, and foster a data-driven, results-oriented culture.

WHAT IT TAKES… 

6+ years e-commerce experience, preferably in luxury or premium retail.

Proficient in major e-commerce platforms (Shopify Plus & BigCommerce) and third-party apps.

Strong data literacy: Excel, Google Sheets, analytics tools.

Exceptional attention to detail and visual presentation for luxury UX and product content.

Proven experience in digital marketing and social media management.

Exceptional communication skills with the ability to adapt tone to a premium brand voice.

Calm under pressure, proactive problem-solving, and collaborative mindset.

Benefits 

High Growth Environment: Play a key role in structuring and scaling the team in the dynamic Dubai market and wider Middle East region. 

Strategic & Operational Role: Enjoy a true 360° view of HR, from high-level projects to daily operations. Your input will be valued on all people-related topics. 

A Vibrant Industry: Be part of the exciting fashion, beauty, and events industry. 

Central Dubai Location: Work from our office in the heart of the city in hybrid setting.

Employee Benefits: Enjoy exclusive access and discounts on our wide range of luxury partner brands. 

Charity Leave

Process of Recruitment 

Virtual Interview with the Middle East- Assistant HR Manager 

In person Interview with the Middle East GM.