E-Commerce Fraud Analyst

About Keen

Keen build high-performing global teams and works with leading U.S. and international brands across digital marketing, creative, and customer experience. We operate as an extension of our clients, not a traditional agency or BPO, with a focus on ownership, quality, and long-term impact.

Role Description

We’re hiring an E-Commerce Fraud Analyst to review suspicious activity, investigate fraud patterns, and protect merchants and carriers from abuse.

This role is focused on transactional fraud in e-commerce and shipping environments, including payments risk, account abuse, and fulfillment-related fraud. You’ll work across tools like Stripe Radar, Sift, and internal fraud systems to evaluate risk signals and make clear, defensible decisions on account actions.

The ideal candidate has experience operating in high-volume, SLA-driven environments, is comfortable navigating multiple systems, and has a strong track record of making accurate, independent decisions.

This is a high-impact role where judgment, speed, and attention to detail directly influence customer trust and platform integrity.

Requirements:
• Review and triage alerts flagged by fraud detection tools; Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute appropriate account actions.
• Operate in a high-volume, SLA-driven environment with consistent accuracy and throughput
• Document findings clearly and consistently within fraud management systems.
• Educate customers on best practices related to account security, safe shipping, and fraud prevention.
• Collaborate closely with Customer Support and Operations teams on escalations and complex cases.
• Identify emerging fraud trends and proactively recommend process improvements.
• Handle sensitive data with integrity, discretion, and sound judgment.

Experience Required:

• 1–3 years of experience in shipping and logistics, fraud prevention, trust & safety, or customer service.
• Strong analytical thinking skills with exceptional attention to detail.
• Proven ability to meet SLAs and productivity targets in an operational or risk environment.
• Experience working across multiple systems and tools (e.g., fraud detection platforms, payment systems, reporting dashboards) such as Sift, Stripe, and Looker.
• Ability to work independently in office on an internationally distributed team environment while maintaining high performance.
• Strong written and verbal communication skills.
• A proactive mindset with a desire to learn, grow, and contribute to a high-performing team.

Benefits:
• Collaborative in-office team environment
• Competitive compensations
• Professional development budget & training opportunities
• & More being added!

This is a full-time position, working from 3 pm to 12 am SAST), assisting customers in the U.S.

The role is in-office, based at our office in Woodstock, Cape Town. The ability to commute to and from the office is required, with transportation arranged from certain locations near Cape Town for shifts between 6pm and 6am SAST.