Dynatrace Resource

The Dynatrace Resource is responsible for designing, implementing, and operating end-to-end application and infrastructure monitoring solutions using Dynatrace. The role focuses on ensuring high availability, performance, and reliability of business-critical applications across on-premises and cloud environments. The position supports proactive monitoring, incident management, root cause analysis, and continuous optimization, particularly within banking and enterprise environments.

Requirements:
• 8+ years of experience in IT Operations, Monitoring, or Observability roles.
• Strong hands-on experience with Dynatrace in enterprise and banking environments.
• Proven experience supporting production systems and mission-critical applications.
• Strong understanding of ITIL processes and operational best practices.

Key Responsibilities

• Design, implement, and administer Dynatrace monitoring solutions for complex IT environments.
• Deploy and manage Dynatrace OneAgent, ActiveGate, and cluster architecture across on-prem and multi-cloud platforms (AWS, GCP).
• Monitor application, infrastructure, and service performance, proactively identifying performance bottlenecks and potential incidents.
• Configure dashboards, alerts, thresholds, SLOs, KPIs, and management zones for different stakeholders.
• Perform deep-dive Root Cause Analysis (RCA) using Dynatrace AI and observability data to reduce MTTR and MTTI.
• Integrate Dynatrace with ITSM and third-party tools (ServiceNow, Jira, PagerDuty, Splunk, Grafana, Ansible, MQ, databases, etc.).
• Lead migration activities from legacy monitoring tools (CA APM, Nimsoft, AppDynamics, Riverbed) to Dynatrace.
• Support production environments with 24/7 monitoring readiness and BAU operational activities.
• Collaborate with DevOps, application, and infrastructure teams to embed monitoring into CI/CD and operational workflows.
• Conduct performance reviews, health checks, and optimization assessments.
• Deliver training, documentation, SOPs, and runbooks to internal IT and operations teams.
• Act as a Subject Matter Expert (SME) for Dynatrace and observability best practices.

Technical Skills & Tools

• APM & Observability: Dynatrace (OneAgent, DEM, RUM, Synthetic Monitoring)
• Monitoring Tools: CA Wily Introscope, Nimsoft, AppDynamics, New Relic
• Log Analytics: Splunk
• ITSM / Ticketing: ServiceNow, Remedy, Summit
• Operating Systems: Linux, Windows, Solaris
• Automation: Ansible, BladeLogic
• Cloud & Platforms: On-prem, AWS, GCP
• Scripting: Python (basic)
• Monitoring Domains: Applications, Infrastructure, Databases, Middleware, Network, Digital Experience