DYNATRACE Business Application Monitoring Expert

Job Description:
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:
State-of-the-art Data Technology to drive customer experience
State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

About the job
Job purpose

The Dynatrace Tech Lead is responsible for leading the development, maintenance, and optimization of the Dynatrace platform for application and infrastructure monitoring.

This role involves collaborating with various teams to ensure that the technical capabilities align with the product vision, customer needs, and market trends.

The Tech Lead coordinates the team of monitoring officers to design, develop, and implement projects and improvements, ensuring the platform is secure, scalable, and easily maintainable.

He understands stakeholders’ requirements and translates them into technical solutions. He also identifies opportunities to optimize and improve the platform’s performance, monitors usage, and identifies potential areas of risk.

The Tech Lead contributes to the technical readiness of the Monitoring team, sharing his knowledge and identifying rooms for collective improvement.

Main missions

The Dynatrace Tech Lead manages the Dynatrace platform, leading a team of dedicated resources in different countries, and collaborating with counterparts from multiple AXA entities. They ensure that all monitoring requirements are met and contribute to answering observability needs, fulfilling Quality of Service requirements in various AXA GO and Opcos business areas (Cloud ecosystem, Identity, Integration solutions, CyberDefense, Corporate functions, Opco business applications) with different project sizes (30 to 100 man-days) within an annual budget around 1M€ (including licenses, professional services, and fixed prices). Additionally, they contribute to increasing the maturity of GO and Opcos in terms of observability and quality of service measurement, through delivering expertise to transformation programs such as Harmony Pillar 5 (Monitoring automation and event management) or Atlas (move to cloud). Finally, they define the roadmap of the Dynatrace platform in line with the vision of the product and the priorities of AXA GO.

Technical expertise :
In-depth technical knowledge of Dynatrace SaaS (Infra & App monitoring, GRAIL, Monaco framework, Automation Workflows) and other relevant technologies related to observability.
Ability to design and implement solutions that meet stakeholder needs and are secure, scalable, and easily maintainable.
Familiarity with other monitoring and Log analysis tools, data visualization, and performance monitoring.

Leadership :
Lead a team of monitoring officers to implement projects, improvements, and modifications to the platform.
Provide technical guidance and oversight to ensure that projects are completed on time, within scope, and to the required standard.
Foster a culture of innovation and continuous improvement within the team.

Communication :
Collaborate effectively with stakeholders (including business analysts, project managers, and other technical teams) to understand requirements and translate them into technical solutions.
Communicate technical concepts to non-technical stakeholders in a clear and understandable manner.
Work collaboratively with other teams and individuals to achieve common objectives and resolve cross-functional issues that arise.

Problem-solving :
Proactive identification of potential issues and their resolution, including researching and testing solutions.
Analyze complex technical problems and provide practical solutions.
Troubleshoot and debug issues on the platform and propose solutions for their resolution.

Strategic thinking :
Provide input in platform strategy and long-term planning and identify areas for optimization and improvement.
Conduct analysis to inform evidence-based decision-making and promote continuous improvement of the platform.
Able to balance business goals with technical feasibility.

Mentoring :
Coach and mentor junior team members to ensure they can meet technical objectives and grow professionally.
Create and lead training programs on Dynatrace platform and related technologies.
Foster a culture of knowledge sharing and documentation.

Expected skills & experience
We are looking for someone with the following experience and skills:

Experience on DYNATRACE Platform :
Lead technical activities related to Dynatrace platform delivery.
Defining and implementing platform configurations
Maintaining up to date documentation (design, architecture & procedures)
Regularly reviewing and optimizing the platform performance to ensure optimal usage of resources and cost-effectiveness.
Implementing upgrades, patches, and other enhancements.
Contributes to the definition and the roadmap of Dynatrace platform.
Ensure the application of Security, Risk, and data privacy compliance.
Communicate with the software editor.

DYNATRACE Monitoring capabilities deployment
Assess GO and Opcos’ products’ needs in terms of observability and monitoring.
Design and implement the appropriate solutions to onboard new scopes to the Dynatrace platform.
Contribute to the end-to-end monitoring view by providing alerts and metrics related to covered scopes.

Transformation /Innovation
Contribute to the building of the platform’s roadmap in line with Global Product’s vision and with AXA GO strategy and priorities.
Perform Continuous Improvement and market/technology watch.
Apply IT transformation in line with GO priorities (Agile, Digital).
Participate in different transformation and accelerator initiatives or programs.

Technical skills

Strong understanding of monitoring tools, techniques, and methodologies.
Strong experience in Dynatrace (Infra & App monitoring, GRAIL, Monaco framework, Automation Workflows). A certification is appreciated.
Python scripting, Puppet tool knowledge.
Scrum Agile and DevOps methodology
Project management skills.
Familiarity with cloud computing environments and emerging trends in the industry.
Strong general knowledge in IT and Datacenter architecture, from network, infrastructure layer to middleware, web architecture, identity management, and authentication.

Soft skills / transversal skills

Leadership and Team spirit
Strategic Vision (Market watch, Product’s Technical Roadmap, Benchmark)
Intrapreneurship
Coordinating international teams (Offshore/Nearshore)
Collaboration with GO departments, AXA entities, and external partners
Communication / Presentation / Negotiation / Influence / Persuasion
Continuous improvements and adopting innovations.

What we offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.