Dynamics CRM – Business Analyst (Full Time)

TecTammina

Santa Clara, CA, United States permanent

Posted: April 10, 2015

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Quick Summary

A Business Analyst with experience in CRM Business Processes, Marketing automation and Service management functionality is required. The ideal candidate should have excellent communication, documentation, and analytical skills.

Required Skills

CRM Implementation Microsoft Dynamics CRM Functional Analysis Gap Identification Technical Categories Functional Specification Writing Functional Testing User Training Client Interaction

Job Description

First IT Solutions

Required Technical Skill Set

Must-Have

• Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality

• Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )

• Excellent in communication, documentation and articulation skills

• Experience of functional analysis, gap-fit analysis and functional support

• Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation

• Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions

• Prepare and maintain Functional Requirements document and Functional design document

• Coaching and guiding the development team on requirements and functional aspects

• Functional testing of the implemented CRM system

• Provide end user training

• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

• Client facing, assertive, excellent communication

Job Status: Full Time

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

Keep the subject line with Job Title and Location

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