Dynamics 365 CRM Technical Manager

Job Description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients , and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Technical Architect , you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. Y ou will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you’ll do

Oversee team ’s work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)

Direct efforts to defining technical, operational, and user requirements

Review and improve conceptual architecture and technical solutions designs

Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

Hold your team(s) accountable to project quality standards through KPI identification and testing plan

Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery

Take an active role in sales activities and planning as required

Qualification

Skills and experiences

Ab ility to understand large, complex CRM / Power Platform solutions and the business benefits they deliver

Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)

Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.),

Understanding of Relational (SQL) and non-relational databases, experienced in Microsoft .NET Full Stack Development, Front-End Development with HTML, JavaScript, and known JavaScript frameworks (React, Angular, etc.).

P utting together both data migration and integration strategies .

C onsulting with external clients on complex projects, including in leadership roles

W orking with global teams on CRM technology implementation and maintenance projects .

About you

Characteristics that can spell success for this role

Consultative, collaborative, relationship builder

Resilient, adaptable, flexible

Intellectually curious and passionate about tech

Client-centric attitude