Dynamics 365 CRM Solution Architect

The Company:

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

Your Role:

As a Dynamics 365 CRM Solution Architect, you will own the end-to-end solution blueprint for our automotive Order-to-Delivery (OTD) CRM and partner with business and platform teams to translate processes into reliable capabilities on Dynamics 365 and Power Platform. You will align scope and priorities, guide configuration versus customization, and define integration, security, and data-quality guardrails. You will coordinate test/readiness and cutover activities and align SLAs/KPIs with BI so outcomes are measurable and actionable.

Key Responsibilities:

• Solution Design: Translate OTD processes into Dataverse schema, model-driven apps, forms/views, Business Process Flows, and a role-based security model.

• Integrations: Specify and validate integrations with ERP/OMS/DMS, identity, payments, and data platforms via Azure patterns (Logic Apps, Service Bus, Event Grid, API Management, webhooks, virtual tables); define interface contracts and SLAs.

• ALM & Environments: Establish environment strategy; manage Solutions/Managed Solutions, Power Platform Pipelines, versioning, deployment gates, and rollback.

• Data Migration & Quality: Plan and execute migrations (Dataflows/Import, Azure Data Factory); deduplicate/cleanse; define stewardship and quality rules.

• Non-Functional Requirements: Set and verify performance, scalability, availability/DR, operability, localization, and cost guardrails; conduct capacity planning.

• Security & Compliance: Implement security roles/field security, auditing, DLP, and consent/retention controls aligned to GDPR/CCPA/CPRA.

• Testing, UAT & Cutover: Define acceptance criteria and test plans; coordinate SIT/UAT and signoffs; run cutover rehearsals and go-live checklists.

• Telemetry & KPIs: Configure Application Insights/Azure Monitor; deliver Power BI dashboards/alerts aligned to SLAs/KPIs.

Basic Qualifications:

• Bachelor’s degree in computer science, information systems, or related field.

• 8–10+ years total experience in enterprise applications / information systems, including 5+ years hands-on CRM experience with significant delivery on Microsoft Dynamics 365 CRM (e.g., 2+ end-to-end D365 implementations).

• Strong functional mastery of Dynamics 365 Sales and/or Customer Service: requirements discovery, fit-gap, solution design, model-driven apps, Dataverse schema, forms/views, Business Process Flows, security roles/field security, and data quality.

• Experience collaborating on integrations between D365 CRM and ERP/OMS/DMS (e.g., SAP S/4HANA or similar), identity (Microsoft Entra ID/SSO), payments, and messaging—able to author functional specifications and acceptance criteria, and to validate end-to-end flows; familiarity with Power Automate cloud flows and Azure integration patterns (APIs, events, webhooks, virtual tables).

• Practical ALM on Power Platform (solutions, environment strategy, Power Platform Pipelines), test/UAT management, data migration (Dataflows/Import, Azure Data Factory), and release readiness.

• Solid understanding of privacy/security (e.g., GDPR/CCPA/CPRA), consent/retention, auditability, and basic controls in regulated environments.

Required Certifications:

• At least one current Microsoft certification such as PL‑200 (Power Platform Functional Consultant), MB‑210 (Dynamics 365 Sales), or MB‑230 (Dynamics 365 Customer Service); PL‑600 (Power Platform Solution Architect Expert) preferred.

Preferred Qualifications:

• Deep automotive OTD domain fluency: digital lead management, quotation & order capture, vehicle allocation and VIN tracking, delivery appointment workflows, e-signature (e.g., DocuSign/Adobe), and customer communications (email/SMS/WhatsApp) orchestrated from CRM.

• Experience with Dynamics 365 Customer Insights (Data & Journeys) for segmentation and real-time journeys triggered by OTD events; ability to align analytics with CRM data models.

• Advanced Power BI (data modeling, DAX, RLS) for operational dashboards (conversion, cycle time, SLA, NPS/CSAT).

• Familiarity with Azure services relevant to CRM integrations—Logic Apps, Service Bus, Event Grid, API Management, Functions—and telemetry via Application Insights/Azure Monitor, in collaboration with engineering teams.

• Familiarity with Power Pages (partner/dealer/customer portals) and PCF (Power Apps Component Framework), in collaboration with technical teams.

• Exposure to Copilot capabilities in Dynamics 365/Power Platform to enhance productivity, summarization, and guided workflows.

• Excellent communication, stakeholder facilitation, and change management skills.

• Prefer Bilingual in Mandarin

Salary Range:

($110K-$150K DOE) plus benefits and incentive plans

Perks + Benefits

• Healthcare + dental + vision benefits (Free for you/discounted for family)

• 401(k) options

• Relocation assistance + reimbursement

• Casual dress code + relaxed work environment

• Culturally diverse, progressive atmosphere

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.