Dynamics 365 CRM Engineer (Hybrid or Onsite)

Viva.com

Marousi, Attica, Greece permanent

Posted: October 15, 2025

Job Description

Description

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

As a Dynamics 365 CRM Engineer, you will design, develop, and maintain CRM solutions that enhance business performance, customer engagement, and operational efficiency.

You will collaborate with cross-functional teams to optimize CRM capabilities, integrate AI-driven components, streamline processes, manage permissions, and ensure secure, compliant data access across all departments.

Key Responsibilities
Design, configure, and maintain entities, workflows, and automation processes within Microsoft Dynamics 365 CRM.
Customize CRM modules (Sales, Service, Marketing) to align with evolving business and customer needs.
Implement AI-driven features using Microsoft AI Builder to enhance automation, insights, and customer engagement.
Manage CRM security roles, field-level permissions, and user access, ensuring compliance with organizational and regulatory standards.
Define and maintain business units, teams, and hierarchical security models within the CRM.
Integrate Dynamics 365 CRM with other systems and tools through connectors and automation frameworks.
Support process automation initiatives using Power Automate and UiPath.
Monitor, troubleshoot, and optimize CRM performance, workflows, and integrations.
Stay current with Microsoft Dynamics 365 CRM and AI technology releases, recommending improvements and new capabilities.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.

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