Duty Manager

This role sits in the Council’s Community Group, which comprises of community focused services such as Hamilton Pool, Parks and Recreation, Hamilton City Libraries and the city’s three main visitor attractions. Our work ensures Hamilton is beautiful, fun, connected, and meets our community wants and needs, making our city one we’re all proud of.

Waterworld Te Rapa is our flagship aquatics centre and it offers something for everyone. With six pools including toddler and outdoor pools, hydroslides, a full-service gym, land and water-based exercise classes, learn to swim classes and more.

He angituutanga: The opportunity 

The Duty Manager position is responsible for the delivery of all operational activities and routines, ensuring the safe supervision of customers, the facility, water quality and customer service are all kept to a high standard. This role also requires a strong health and safety focus with the ability to take a proactive approach to identify, communicate and eliminate hazards and risks to ensure the safety and wellbeing of our staff and facility.

Day to day you will be leading and managing a team of pool lifeguards, ensuring they are enabled to deliver outstanding services to our customers and our community. This role is for 40 hours per week, working Tuesday - Sunday. opening or closing, so will need to be felxible between 5am to 9:30pm. Bringing a sense of fun and a positive and motivational mindset will also be required.

Oo puumanawa me oo wheako | Your skills and experience

We’re ideally looking for someone with the following, but if you don’t meet every requirement, we still encourage you to apply. We invest in training and can help the right person work towards these certifications.

• Pool Lifeguard Practicing Certificate
• Workplace-level First Aid Certificate
• 3+ years’ experience as a pool lifeguard (preferred)
• 1-2 years previous experience in leading a team (preferred)

To be successful you will be process orientated and able to follow daily routines and instructions. You will be able to deal calmly with any conflict situation and have flexibility to adapt as situations arise - sometimes we have lots of balls in the air to juggle!

In addition, being friendly and approachable, having excellent communication skills, bringing a strong health and safety focus, and being accountable are the other key personal attributes we are looking for.

He aha te wariu o te utu kaimahi? | What’s the salary? 

The pay rate is $32.42 per hour

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 25/03/2026 

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here.

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. 

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.