Duty Manager - Full Time - Malvern Splash Leisure Complex

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting a Duty Manager on a full-time basis to work at our Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre.

Hear from some of the team:

"Hi I'm Vicki and I joined Freedom Leisure in 2021. Previously I had been working in retail, like many people I decided I wanted to try something new. I joined the Freedom team as a lifeguard with my Lifeguard qualification funded by Freedom Leisure. After a short period, a vacancy came up in the Duty Manager team and I was given an opportunity to take on the responsibilities. This opened up further training such as Pool Plant Operations which was all new to me. I have loved every minute of working in a fantastic team, love the fast-paced environment and interacting with the range of customers we have. I will soon be starting my level one swim teacher training which I can’t wait for as this is something I have always been passionate about. I'd urge anyone who's thinking of trying something new to give us a go"

"I enjoy the diversity of my shifts; every day is different"

"I like dealing with people, it's a great working environment and there are opportunities to progress through the industry - with the right kind of attitude the sky's the limit!"

The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we’ll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples’ lives through leisure.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.ns are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37.5 hours per week, Monday to Sunday (Rota basis)

Requirements:
• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role

• To be able to work flexibly with a level of autonomy and decision making confidence

• Able to think on your feet and respond to variable demands.
• NPLQ qualification (training provided if required).

Benefits:
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 3rd April 2026

Salary: Up to £26,395 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.