Duty Manager

Company Overview:

Millennium Investments is a leading force in construction and real estate development, with a legacy of creating world-class properties like The Crane and East Resort. Our commitment to innovation, quality, and excellence drives every project we undertake.  We invite you to join our team of over 600 employees, to work at one of the most unique hospitality properties in Barbados and the oldest operating hotel in the Caribbean.  

We are seeking a Duty Manager to join our dynamic team. In this position, you will be eligible for employee benefits such as health and life insurance, exclusive employee discounts in our Food & Beverage Outlets, exclusive discounts to stay at our resorts, exclusive rates for 50+ affiliate resorts worldwide and discounts on gym membership.

Applications open to Barbadian nationals, CARICOM Nationals eligible to work in Barbados or eligible for Free Movement of Skills/Labour Certificate and Foreign Nationals with permission to reside and work in Barbados.

Role Overview:

The Duty Manager is fully responsible for overseeing the hotel operations during assigned shifts, ensuring exceptional guest service, operational efficiency, and adherence to hotel policies and standards. Acting as the senior Manager on-duty representative of management, the Duty Manager resolves guest concerns, supervises staff, coordinates with departments leaders and respective Teams, and ensures a safe, welcoming, and well-organized hotel environment at all times.

 
Main Key Responsibilities:

Serve as the Senior Management personnel during assigned shifts.

Handle guest complaints, incidents, and service recovery promptly and professionally.

Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, and Security.

Conduct regular property inspections to maintain cleanliness, safety, and brand standards.

Assist in supervision and support all operational teams on shift.

Address performance or conduct issues in line with company policies.

Prepare shift reports, incident logs, and handover notes.

Authorize room changes, complimentary services, and adjustments within approved limits.

Act as the manager responsible and take charge of emergencies or critical incidents.

Coordinate with security and emergency services when required.

Ensure adherence to hotel policies, local regulations, and brand standards.

Liaise with management regarding operational challenges or escalations

Monitor occupancy levels, VIP arrivals, group movements, and special requests.

Foster teamwork, professionalism, and a service-oriented culture.

Provide on-the-spot guidance which may include allocation of duties and managing staffing levels

Ensure compliance with health, safety, and security procedures

Ensure smooth shift handovers and continuity of operations.

Monitor guest satisfaction and proactively address potential issues.

Ensure a consistently high standard of guest service across all departments.

Required Skills and Qualifications:

Diploma or Degree in Hospitality Management or a related field (preferred).

Strong understanding of PMS (Property Management Systems) and guest service standards.

Experience working in a 24/7 hospitality environment.

Experience in Food and Beverage Operations would be an asset.

Minimum of 2–4 years’ experience in 4 star or higher hotel operations or supervisory roles.

Desired Qualities:

Excellent oral/written communication skills, interpersonal and negotiation skills.

Good analytical and strategic thinking skills.

Guest-focused and service-driven mindset.

Reliable, adaptable, and proactive.

Strong sense of accountability and integrity.

Professional appearance and demeanor.

Ability to maintain the strict confidentiality of sensitive information

Ability to handle multiple tasks

To successfully perform the duties of this position, Duty Manager must be able to stand, walk and maintain an on-site presence throughout shifts.

Deadline for applications: April 9, 2026

Please note that only suitably qualified applicants will be invited to interview.