Dutch-Speaking Fitbit Product Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy

Sofia, Sofia City Province, Bulgaria permanent

Posted: March 25, 2026

Quick Summary

For this role, the ideal candidate will need to have a strong technical background in electronics and customer service, with experience in the fitness industry and product support. The ideal candidate must be fluent in Dutch and have excellent communication skills, with the ability to troubleshoot and resolve complex issues for customers with technical and health-related questions. Strong problem-solving skills and a passion for delivering exceptional customer service are also essential for this role.

Job Description

Mercier Consultancy is looking for a Dutch-Speaking Fitbit Product Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals passionate about technology and health, eager to provide exceptional support to Fitbit users.

As a Product Support Specialist, you will assist Dutch-speaking customers in troubleshooting product-related issues, guiding them on features, and enhancing their overall user experience. You will play a vital role in ensuring customer satisfaction and loyalty.

Responsibilities

• Provide high-quality customer support in Dutch across multiple channels including phone, email, and chat
• Troubleshoot Fitbit product issues and provide effective solutions
• Educate customers on product features, usage, and best practices
• Document customer interactions and maintain accurate records in CRM systems
• Collaborate with technical teams to escalate and resolve complex problems
• Maintain a professional and empathetic communication style
• Contribute feedback and insights to improve products and customer experience

Requirements:
• Fluency in Dutch and English, both written and spoken. Your native language and nationality must be clearly stated in your CV and/or Cover Letter.
• Previous customer support experience, preferably in product or technical support
• Strong problem-solving skills and technical aptitude
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to relocate to Sofia, with full relocation support provided
• Familiarity with customer support software is a plus

Benefits:
• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.