Dutch Speaking Customer Support for Transportation Services Department

Mercier Consultancy is looking for a Dutch Speaking Customer Support Representative to join our Transportation Services Department! In this important role, you will be the key point of contact for our Dutch-speaking clients, providing them with exceptional support and assistance regarding their transportation needs. Your role will involve ensuring that clients receive timely and accurate information to facilitate their journeys.

If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want you on our team! You will have the opportunity to engage directly with clients, helping them navigate our services and resolve any issues that may arise.

Responsibilities

• Handle customer inquiries in Dutch via phone, email, and chat
• Assist clients with questions related to transportation services and logistics
• Document interactions and resolutions accurately in our customer management system
• Collaborate with internal teams to solve complex client issues
• Provide detailed information on services, routes, and schedules
• Gather client feedback to enhance service offerings
• Engage in training sessions to ensure up-to-date knowledge of platform features

Requirements:
• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, preferably in transportation or logistics
• Outstanding communication skills with a customer service focus
• Strong problem-solving skills and attention to detail
• Ability to manage multiple inquiries efficiently in a busy environment
• A proactive attitude towards customer satisfaction
• Comfortable using customer support software and technologies

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...