Dutch Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy

Greece Remote permanent

Posted: March 16, 2025

Required Skills

Job Description

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Streaming TV & Movie Services Department! In this engaging role, you will provide essential support to our Dutch-speaking customers, helping them with their inquiries and ensuring they have a seamless experience with our streaming services.

If you have a passion for entertainment and excellent communication skills, this is the perfect opportunity for you. Join our dedicated team and play a key role in enhancing the viewing experience for our customers!

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist customers with questions related to streaming services, account management, and content availability
• Document client interactions and solutions accurately in our support system
• Work collaboratively with technical teams to resolve customer issues
• Provide detailed information on service features and troubleshooting steps
• Gather customer feedback to improve our services
• Participate in training sessions to remain informed about new features and updates

Requirements:
• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally in the streaming or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and streaming technologies is a plus

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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